How might we leverage JIRA SERVICE MANAGEMENT for clients while maintaining confidentiality? I aim to grant them permission solely for raising requests and leaving comments, without granting visibility into requests initiated by our QA team.
Hi @Nikita Phunde , the only way a Customer can see issues other than those they reported is if the issue is in some way shared with them. Examples of how this is done:
In other words, the Customer will only see the issues they created unless specifically added to the issues the don't create.
Hello @Jack Brickey ,
Thanks for getting back to me!
I have a question related to this: When I add a customer, can they create additional projects within my JSM or explore projects already created by our team? I'm aiming to restrict their ability to create new projects or invite other users to our project. Just to clarify, during the project creation, I selected the restricted option, allowing access only through direct invitations. Additionally, for customer sharing, I chose: "Customers can search for other customers within their project or organisations."
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Hey @Jack Brickey
Is it possible to link Jira Software with JSM so that whenever a customer raises a request, it's automatically added to my Jira Software project?
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Yes. You can use automation to create a linked issue. If memory serves, there should be a template in the Automation templates library. Check there and if not also check the community as there are a number of posts about this. If you get stuck, please don't hesitate to reach back out here.
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Thanks for getting back to me! I wasn't able to locate a similar template for what I need, even after checking in the community. Could you assist me with this, please?
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Simply add them as a customer without giving any product access and Customer will not be able to access any of the projects internally.
Feel free to ask if any other specific query.
Thanks
Asha
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Hello Asha,
Thanks for getting back to me!
I have a question related to this: When I add a customer, can they create additional projects within my JSM or explore projects already created by our team? I'm aiming to restrict their ability to create new projects or invite other users to our project. Just to clarify, during the project creation, I selected the restricted option, allowing access only through direct invitations. Additionally, for customer sharing, I chose: "Customers can search for other customers within their project or organisations."
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Asha,
Is it possible to link Jira Software with JSM so that whenever a customer raises a request, it's automatically added to my Jira Software project?
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