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- Questions
Jira Service Management
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Is there any way to change the reporter of a ticket to an email address listed in the issue description? Just to clarify, tickets come in via an outlook mailbox linked to the project. We also work w...
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I contacted the person I met through a job advertisement I saw on social media as a freelancer. They told me about a freelance retype job posting, and I accepted it. They sent me an Atlassian Communi...
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Hello! I've got a pretty simple problem with emailed requests and managed to fix it, but email log still has it "failed". Seems that Jira does not make attempts to create an issue from the same em...
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How to develop a batch job through custom plugin
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In our organisation, one project is of JSM. The team lead now need to migrate to jira Company managed project. Can we migrate? If we migrate from JSM to Jira, what fields, we may loose. Thanks for...
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Our setup is that one approver needed for approval. The request was placed in approval customer waiting status, where an approve/decline decision is expected from the customer. If one of the agents...
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Hi all, So i am importing a bunch of data into jira from a csv, ive managed to get all the fields working except one We have a "system category" field which has a drop so it would be ...
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Seems our SLA Resolution Conditions are working fine perfectly before however, for this specific ticket, it is not showing:
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Hi, I have a project for onboarding new employees, within this project, I am using a Jira project form to collect the data, and then in with automation, I have tasks being created on this board an...
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I am trying to find a way to build pre set categories within a JSM Business Company Managed Project. I am struggling to do so. When I try to build a new project off of this one it does not keep those...
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The ticket didn't go into the proper status and was flagged out of SLA even though the ticket was resolved. Is it possible to update that?
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Buenas tardes He actualizado el HTML de una de mis plantillas de correo que envío a mis clientes, sin embargo, no es la que toma el proceso al momento de ejecutarse y al cliente le sigue llegando la...
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I'm using an API connection to import requests into Jira. The reported by field is blank because the linked field does not match a user or customer in the system. I created a custom field that...
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Hi there, Is there a way I can set up people can edit their own comments and "Automation for Jira" comments? I have used a manual trigger to put some default text in "Actions" feature but I need the...
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Hello I am new to jira, we have Jira Cloud and planning to migrate it to data center. can you please help me with the documentations or steps.
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Hello everyone! I migrated from a jira server instance to a data center but the avatars and images are not showing and the portal isn't either? Has any of you guys bumped into the same issue? If yes...
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I would like to edit this error message to direct users to the Help portal, is there a way for me to do that?
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Hi, Just wondering if this is possible. I am using a form with a field which has a drop down list. The same field is on multiple lines in a table for the user to select. Is it possible to take the...
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We have a Jira service desk set up and are receiving new tickets sent to the designated email address. However, others on the team are not receiving any kind of alert when a new ticket is created. H...
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Getting a blank error message after authorizing connection for outgoing mail to GCC High Exchange Server, Just Error * and nothing..... set up using Oauth, created credential in Entra Indentity Any...
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Hi, is it possible to change the message text of "No access" notification? I would like to change the "It seems that your account xxxx@xxxx.com doesn´t have access to the help center. Try contacting...
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Can someone advise if I am doing something wrong here. I am trying to locate a ticket from a specific Reporter, Created on a specific date, but when I apply the "Created Date" filter, the tick...
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{{domain}}/rest/agile/1.0/issue?jql=assignee=currentUser() Is there an api that i can use to get the issues that have been assigned to me?
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Buenas, necesito una extensión específica que me permita hacer estas tres cosas dentro del portal: Agregar columnas editar interfaz Exportar solicitudes a excel
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I would like approvers of issue to transition particular status to do from portal. Is it even possible?
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |