Hi,
Jira Service Management 5.12
Exalate 5.7.0-j8
Since we upgrade our Jira SM installation we got the following error:
Exalate blocking error
Exalate plugin is blocked from performing synchronization because of some blocking
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This looks like Exalate may be calling a groovy script that is failing.
If, for example, you were using scriptrunner to provide a scripted field, and your code behind the field is no longer valid because of the upgrade, then when Exalate tries to read that field, you would get an error like this.
Do you have any apps that might be doing groovy scripts? If so, where are they configured? Do you get similar errors anywhere else?
I hope you are doing well.
Appologies for the delayed responce, for this specific issue I would suggest you create a support ticket via our portal.
Thank you.
Kind regards,
Christophe De Beule
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