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Jira Service Management
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Hi, In Jira Service Management request list view it is showing Today and yesterday instead of date as shown in the attachment. How can we change created date to date format(13/10/2023) from today, ...
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Hi all, With canned responses, we can add simple variables in the response; e.g., Reporter, Summary, etc. But adding the Reporter is not the same as tagging the Reporter (using @). As a result ...
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Hi. We want to migrate from using change management in Jira software to Jira service management. What are des benefits to migrate? Particularly for change and release management? Pros and cons? &nbs...
533 views 1 0 Deleted user October 12, 2023 -
Hello! I am looking for a solution to manipulate the Jira Cloud UI to display a banner/popup on the screen when my customfield_xyz is set to the Value ABC. Is there anyway to accomplish this? I trie...
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Trying to make an automation that takes a customer feature request from our support board and creates an "idea" in Discovery. It works on some fields like description and summary but is failing on Li...
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I'm trying to create reports using custom fields. Please advise if it is better to create reports or dashboards. This reports/dashboards will used by leadership. Also, please provid...
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Hi All, I'd like to ask how can we setup for a customer can view a ticket that has been shared with them by another customer on the Jira Customer Portal. For example: Mr. A opened the t...
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Puedo clonar un proyecto completo, para usar el clon en pruebas y cambios, que luego implementaría en el proyecto original
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I have to populate the custom fields on my jira service management project but some of them have hundreds of rows. Is there a way of adding them all at once? I have the data on an excel file. Thank ...
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Thes service are very nice 👍
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My team is trying to automate a process step in which we send a notification to a legal team requesting their review of a document, and in order or this step to work we *need* to be able to include t...
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Hi all, I need to automatically set up a project role when a new customer signs up for a Jira service management project. Currently, users who register for Jira Service Management are assigned the ...
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Here's my problem: I have a knowledge base with several articles. Some articles are only visible to organization X, others to another organization Y, and still others to both organizations X and Y. ...
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I've changed my project name from ACP to WEB under project settings. The change is not reflected anywhere other than in the issue tracking number.
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Is there any add-on that helps me display the jsm ticket related software ticket information on the customer portal including: relationship typr, related ticket key, title, status, sprint, sprint sta...
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Dear Experts, Due to the new legal data protection regulations in Switzerland, we need to include a disclaimer in the forms for support ticket creation by customers using Jira Service Management, wh...
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We have a requirement to hide one of the workflow status in view screen based on the create screen's radio button custom field yes or no option. Can we achieve this through workflow validator condit...
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Hi, I Need to retrieve the list of users which has the access for Jira software/ confluence page/ jira service management from the Admin access through API call using POSTMAN tool. Could you ...
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Hi, so as I just discovered, opening the create screen in the UI and toggling the "Use request type fields" on/off and then closing the screen again without creating an issue actually dictates which...
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I'm just curious. With Canned Responses you can insert the names of the Reporter, Assignee, and Current User. With that in mind, I'm curious how most people using JSM would like to...
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If an issue stay more than one day on completed, automatically move to closed. We wait from customer to move issues to closed. And if they do not we want to it with automation. Is there...
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how to disable multiple-user custom field based on radio button custom field in the create screen ? any possible solution with jira workflow validator ? or how to achieve with js code
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The issue looks like this: 1. We have a form with a custom dropdown field where the user can choose multiple values 2. We have an automation to make a request for 3d party API to make some changes ...
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Is it possible to make the "linked issues" section available to customers in the help center?
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Hey Atlassian Community, I have some very "strage" behavior from my Trial JSM Cloud, who should become or new Helpdesk after the Trial. I started with a brandnew Jira Cloud and a new projekt...
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Atlassian Community Events
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| July 24, 2025 12:26 PM PDT |