Using OKTA MFA for jira service management

[Fatima AALLA]

Hello, we have claimed a list of users to use MFA OKTA in jira service management, what will happen for new created accounts? will they be claimed automatically or we must claim the new extracted user list? thank you in advance 

[Nikola Perisic]

Hello @Fatima AALLA ,

New users are not automatically being claimed, so they would need to be claimed manually.

You can find more info in here: https://help.okta.com/wf/en-us/content/topics/workflows/connector-reference/jiraservicedesk/jiraservicedesk.htm

BR,

Nikola

[Fatima AALLA]

Hello @Nikola Perisic , thanks for your response,

The okta was configured by another org admin ,who left after our organization, when I check the configuration The okta directory and saml configuration were deleted by the system how this can be done? can we restore this config

[Nikola Perisic]

Hello @Fatima AALLA , well this could be a problem then. For this issue, you should contact the Okta support then. Since this is related to the IdP.

I haven't found their support page, rather than this: https://www.okta.com/contact/