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Jira Service Management
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I am trying to create a slack channel and add various users to it. Everything is in the ticket. A custom field called "squad" contains a list of jira account ids added via a user lookup. My automat...
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Buenas, estoy tratando de compartir una incidencia con un cliente y no le llega mail avisandole. Yo lo que hago es crear la incidencia, y luego lo agrego en el campo "Request participants", lo cual e...
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We are running Jira Discovery 3.1.10.0 and is set up to upload scanned data from the scheduled scans to Jira Cloud. It fails to connect to JiraCloud with message saying: Failed to get Get...
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Hi, after creating some tasks I trie to kategorize them. Some concern the finances, some marketing and some content. Now, I'd like to kategorize them by colores or by labeling them somehow. ...
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Hello folks, I want to copy a numeric customfield "customfield_11900" to the system field "timeoriginalestimate. I was trying different ways an one for e.g. but this rule doesn't...
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whenever I am Exporting created tickets-->open/closed/all from CSV the CSV file captures only a Few Fields even if I select all visible fields it captures only "reference/summary/status/service...
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Hello together, is there a simple way to send lookupObjects as full JSON to email, webhook or other external systems. --- My first try was using the lookup object action. and sending th...
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In the customized plugin that we created , we need to fetch and pass currently logged in user values to populate in front end screen after some validation. We are getting the current logged use thro...
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wie stelle ich ein, eine E-Mail oder Slack Nachricht zu bekommen, wenn jemand (Kunde) eine Anfrage in Jira Service Management Project erstellt? Die Anfrage ladet im Project aber wir bekommen keine Be...
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Hi We have an incoming mail account that users send requests to. I need to change the password for this account in AD. Do i need to update Jira with this password? If so how do i do that? ...
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Does Atlassian / Jira have a license administration integration? I work for an IT company and we sell licenses to our own systems. I'm looking for a place to store those licenses in an organized way...
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Hello, Its possible to get the name of the person who edit an issue? e.g. When a field is updated, add a comment: Updated by user.displayname
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Hi JIRA Community! Good day! I just discovered that if you put two components in a single ticket it will create only 1 ticket. Is there a way to separate this 2 components thru automation? Or autom...
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I can see there is a server marketplace app, but has anyone configured Device 42 and Assets to upload automatically, like you can from Discovery to Assets? Thanks,
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Hi. I want to test our new service plattform. This is the reason for the following scenario: 1. I create a request via the service desk 2. I am switching to the serviceproject and the created reque...
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Hello Everyone! I have been pounding my head against a wall for days just trying to learn how to do a few basic things in a groovy script. I have had some luck with post transition scr...
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Hello guys, I would like to know how to remove a component from the Jira automation, I tried the documentation, but it was not clear for me. I know that would be from a JSON, but didnt work for me. ...
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Hello, I would like to create a rule to add a comment every time a new component is added or removed. First I created like this: But the Jira allows the user add multiple components at once, a...
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In our environment, we have both sub-task and subtask (note the hyphen) Does anyone else have both? Is this native in Atlassian? Was it called sub-task and then changed to subtask...
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I have a request form to collect data in jira work management project and also I have pre build template in my project for cloning purpose, i need to create an automation in such a way that whenever ...
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My name is Tameka, I’m not sure if this is for a job position? I don’t have any manager info so I don’t know who I would reach out to
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Please, I want to grab the linked issue status and show it on a specific custom field. How can I grab that information, and in addition, the "Assignee" field?
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I was hoping to use emojiops to have people react if they want updates on a ticket. That is, if they react with :eyes: they would get notifications on the ticket as it progresses. Since I can't see...
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Hello, I am in the process of setting up a Jira project that we want to have both emailed requests, and also issues created via an issue collector functional, these will be the main way tickets ar...
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Hello, I'm setting up a new JSM project for 2 finance service teams. The two teams share responsibility for handling incoming requests. The management wants to be able to quantify SLAs for both team...
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