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Jira Service Management
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Role for external Product Owner to be able to edit dates on Backlog items & move issues into Sprints
Hello all, I need to create a project role that will allow an external client to have access to a specific Jira project, edit tickets in the Backlog then be able to move those tickets from the Backl...
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Hi there! Actually, I have two questions here: 1. Do we have any options to customize the Requests view in the Portal? For example, to make some default view of tickets. 2. Do we have any...
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We'd like to create a basic customer support portal where anyone can submit a request. Now the portal requires a username and password. Failed to follow the instruction given on this page,&n...
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Currently, I am able to add any email(not just jira accounts) as a participant into a service desk task in the UI - works as expected in all ways. It seems that internally it uses this endpoint: /r...
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Hi Community. Right now I'm using Service Management free plan. I would like to create a custom field with an auto generated value for my issues. The value I want is a series of number combined with...
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Hi all I recently used scriptrunner plugin to implement some automation operations. Now I have a need to determine whether the current jira issue has a related issuelink and do some automation opera...
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Is there a way to remove these Zoom and Teams fields in the details pane ? We are not using Zoom nor Teams. Thanks for your input.
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i have create a automation for that but it was not working ( subtasks are not created if i add product categorization value ) CONDITION : The Additional Fields section is completed for...
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I am wanting to import Service Management data from a previous backup. If I do an import will it overwrite all automations and workflows? Also, does a service management backup restoratio...
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I manage several projects. There are some that i watch closely, others I dont. Is there a way i can fully stop notifications coming my way when I am not watching the issue, the reporte...
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Hi there, I have Affected Services on the Request a change form, but I wanted to have a second drop down box display values based on the selected service. In Assets I have applications that run off...
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Hello, I need a ScriptRunner (Cloud) script that uses the linked issues condition to control whether or not a user can transition an issue based on the issuetype, Ex: This scenario is for Changes,...
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i have used asset discovery tool and scanned(discovery.exe -rs <IP-Address>) single ip address. But further unable to see any scan folder. Also what data is fetched by discovery tool once it is...
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I'd like to have an article that shows up when a Customer searches and there is no other article with a match. The intent is to within that article, give them some quick options to click on that can ...
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Necesito actualizar paquete de office, la licencia está vencida
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Hello! I'm thinking of creating a form in the customer portal so that customers users or agents can invite a new customer user to a project (after an approval), so: How can I invite a new custome...
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I am working to create a bug intake through Jira that our partner teams can use. I created the form, but when a user goes to the form they have to choose the Project, Type, and Form. How do ...
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Was there an new software update last night? I cannot find any of my new tasks that were submitted today. I even tried sending myself a "test" and am unable to find that test within my account. Anyon...
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Hi, I’m calling rest/api/servicedeskapi/request to create issue and I’d like to add the reporter at the time the request is created. JIRA is synced with Active Directory and reporters login to ...
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Given the Security notification. How do we find out what version we are using?
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I am looking for a free plugin to add a dynamic form to my jira service management project(data center). Any suggestions guys? Thank you
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We have Jira Service Management (JSM) which we have set up mostly for internal communication and requests from other teams. However, we do have one third party source that reaches us via email only. ...
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Hello there! How I as an admin of the Jira service management project can turn off customer notifications? I see that this option is available only on the customer side https://support.at...
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Good morning, This may be a very silly question, but I've been having a discussion with a colleague over the SLA calculation of percentage met. My understanding is as follows: Once an issue h...
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| July 24, 2025 12:26 PM PDT |