Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi All, I'd like to ask how can we setup for a customer can view a ticket that has been shared with them by another customer on the Jira Customer Portal. For example: Mr. A opened the t...
-
Puedo clonar un proyecto completo, para usar el clon en pruebas y cambios, que luego implementaría en el proyecto original
-
I have to populate the custom fields on my jira service management project but some of them have hundreds of rows. Is there a way of adding them all at once? I have the data on an excel file. Thank ...
-
Thes service are very nice 👍
-
My team is trying to automate a process step in which we send a notification to a legal team requesting their review of a document, and in order or this step to work we *need* to be able to include t...
-
Hi all, I need to automatically set up a project role when a new customer signs up for a Jira service management project. Currently, users who register for Jira Service Management are assigned the ...
-
Here's my problem: I have a knowledge base with several articles. Some articles are only visible to organization X, others to another organization Y, and still others to both organizations X and Y. ...
-
I've changed my project name from ACP to WEB under project settings. The change is not reflected anywhere other than in the issue tracking number.
-
Is there any add-on that helps me display the jsm ticket related software ticket information on the customer portal including: relationship typr, related ticket key, title, status, sprint, sprint sta...
-
Dear Experts, Due to the new legal data protection regulations in Switzerland, we need to include a disclaimer in the forms for support ticket creation by customers using Jira Service Management, wh...
-
We have a requirement to hide one of the workflow status in view screen based on the create screen's radio button custom field yes or no option. Can we achieve this through workflow validator condit...
-
Hi, I Need to retrieve the list of users which has the access for Jira software/ confluence page/ jira service management from the Admin access through API call using POSTMAN tool. Could you ...
-
Hi, so as I just discovered, opening the create screen in the UI and toggling the "Use request type fields" on/off and then closing the screen again without creating an issue actually dictates which...
-
I'm just curious. With Canned Responses you can insert the names of the Reporter, Assignee, and Current User. With that in mind, I'm curious how most people using JSM would like to...
-
If an issue stay more than one day on completed, automatically move to closed. We wait from customer to move issues to closed. And if they do not we want to it with automation. Is there...
-
how to disable multiple-user custom field based on radio button custom field in the create screen ? any possible solution with jira workflow validator ? or how to achieve with js code
-
The issue looks like this: 1. We have a form with a custom dropdown field where the user can choose multiple values 2. We have an automation to make a request for 3d party API to make some changes ...
-
Is it possible to make the "linked issues" section available to customers in the help center?
-
Hey Atlassian Community, I have some very "strage" behavior from my Trial JSM Cloud, who should become or new Helpdesk after the Trial. I started with a brandnew Jira Cloud and a new projekt...
-
Role for external Product Owner to be able to edit dates on Backlog items & move issues into Sprints
Hello all, I need to create a project role that will allow an external client to have access to a specific Jira project, edit tickets in the Backlog then be able to move those tickets from the Backl...
-
Hi there! Actually, I have two questions here: 1. Do we have any options to customize the Requests view in the Portal? For example, to make some default view of tickets. 2. Do we have any...
-
We'd like to create a basic customer support portal where anyone can submit a request. Now the portal requires a username and password. Failed to follow the instruction given on this page,&n...
-
Currently, I am able to add any email(not just jira accounts) as a participant into a service desk task in the UI - works as expected in all ways. It seems that internally it uses this endpoint: /r...
-
Hi Community. Right now I'm using Service Management free plan. I would like to create a custom field with an auto generated value for my issues. The value I want is a series of number combined with...
Atlassian Community Events
| User | Count |
|---|---|
| 38 | |
| 16 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 11 hours ago | ||
| 12 hours ago | ||
| yesterday | ||
| July 11, 2025 4:42 AM PDT |