Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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How can I check exact price we pay for each agent in Jira?
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Hi, when a customer (in this case myself )the email that shows up in the ticket system looks like this: All the attaching logos and images are blown up and in addition the links ar...
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Does anybody knows what it means this error? The user is agent, works until yesterday without problems. Now make log off, change browser, clear cache, reboot PC, what else?
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Dear Experts, We are using Service Management Server version 4.20.11 on prem server, When we will get ticket in our project, Initial status of the ticket is "Waiting for Support" Agents move...
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The reporting functionality in Jira is limited. We want to use Power BI. We want a synchronized connection between Jira and Power BI so the reports that we make with Power BI update automatically whe...
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Hi, We are configuring the function which allows tickets created from the user sent emails. We created a dedicated mailbox for doing that, and we also created several folders that diffe...
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Hello, the integration with slack from the Incident management feature in JSM is failing when creating a slack channel since the only available option for slack users is to create private channels (a...
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Hi Team, Want to ask regarding assignee on request type before, we can assign or search the name of the assignee field on request type without use automation. but for now assignee on...
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Hi dear community! Are errors, anomalies and actions carried out in the management of Jira services recorded in a log file to ensure traceability? If yes, where can i find this file? Thank you Bes...
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Hi everyone, Can anyone help me to solve this issue. I am using Jira Service Management 5.11.2 (Data Center) In Asset management, I need set automation rule, type = Attribue Value to an ...
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I'm trying to install Atlassian Assist in teams and I'm getting below error: Your trial is over :( Please go to https://teams.halp.com to start your subscription. I've tried to go to: https...
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Hi I am trying to copy a Workflow to create a new version, and I am getting the following message We couldn't create your workflow You must use a unique status name. But I am unsure what this act...
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Hey community, As the title reads, I want to build a workflow where a Service Request goes to a non-agent technical user for approval. I would like those users to be able to edit and s...
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Hi All, We have a requirement to determine when a follow up (second) public comment was made in JSM. Basically, our agents do an initial triage/first response to tickets but due to the volume of ...
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Customer submitted a ticket and person info field is blank. User does not exist in "person info" drop down but is listed correctly on the reporter field. This is breaking our workflow as ...
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I know that is possible to Set up SLA calendars, following the steps mentioned down below: https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-calendar/ But I need ...
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Hello, We have created a Jira Form that has a handful of date fields that get filled out. When creating the form in the portal, and in the project the ticket gets created, all the dates are in stan...
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Our automation are being throttled with this message: Action details: This rule execution exceeded allowed service limits for Automation for Jira.View performance insights Auto...
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HI, Im getting my head around jira workflows and transitions. Properties are of interest and i have see some examples where jira.i18n.submit is being set to sd.workflow.save ...
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Hi everyone. Jira has great flexibility, but so often I find things not working as expected & there's little support online to tell you clearly how 'If you have this use case, configure like this...
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Is there a way to create a filter which returns a list of tickets with unpublished draft responses ? Quite often, employees believe they have sent a response but then later discover an unsent respons...
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We have a service desk where customers can open tickets or access the knowledge base. The knowledge base is linked to a Confluence space that allows anonymous access. I understand that customers shou...
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Por favro nos pueden ayudar con cambio de Manager: NOMBRE: CRISTIAN OTTONIEL GARCIA PAREDES, EL ES EL NUEVO SUPERVISOR.
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We have the SLA espera informacion cliente (waiting for client information), a rule that creates a comment when the sla is about to breach, and a rule that triggers when is breached that comments and...
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Hey there! I'm Looking for a tool or plugin to streamline social media support in Jira Service Management? I'm exploring options to manage Instagram and Facebook comments/DMs directly within JSM, b...
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Atlassian Community Events
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| 22 | |
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| Subject | Author | Posted |
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |