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Jira Service Management
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Hi there, I'm an IT administrator looking for answers to the following question: Say a previous, now departed member of staff created an Atlassian org / site, then enabled domain validation...
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Hi there, I'm an IT Admin looking for answers to the following questions: 1. Is Atlassian Access required for the managed accounts features following domain validation? (i.e the functionali...
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Hi Community! Are you working in accordance with ITSM principles? If so, what tools do you use? Tell me more how these rules work for your team.
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Hello All, We want to call GitAction from Jira hence we have to send Jira ticket ID dynamically in payload , is there any option to get value and pass to Git Action ? I have seen this ht...
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...nclude_subdomains": true, "max_age": 600}', 'Nel': '{"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}', 'Strict-Transport-Security': 'max-age=63072000; i...
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...avigate through projects and their incidents.", "havePermission": true }, "EDIT_ISSUES": { "id": "12", "key": "EDIT_ISSUES", "name": "Edit issues", "type": "PROJECT", "description": "Ability to e...
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Hi We have a system where we need to manually set a users manager as an approval, as we don't have the automation available to take the information from Active Directory yet. What w...
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Dears, Is there any way to highlighting some fields in agent portal like make it in different Color or bold or underline. I can make it in the customer portal Easly but in agent porta...
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We have a requirement such that the workflow status must be updated automatically once some actions performed in the back end. We have 5 different statuses, for close status we can manually close the...
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Hi all I've just migrated from JIRA server to cloud instance using team managed projects. I'm re-building my workflow and automation rules, and thus far workflow was similar and theref...
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We need to disable the field Vendor Name if we select the field Type of Candidate as Employee. But if we select Type of Candidate as Consultant at the time Vendor Name field need to di...
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Hello. I have verified a few things, but for the life of me I can't figure it out, so please let me know. I am having trouble figuring out how to set up automation for jira-servicemanagement. When...
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Hello. I have verified a few things, but I can't figure it out for the life of me. I am having trouble changing the "resolution status" of jira-servicemanagement. I have looked into this and found...
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1.Unauthenticated attackers without local access to the system are unable to exploit this vulnerability → What does local access to the system mean? 2.Unauthenticated attackers →Is there any detai...
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Hey Community, I have the following requirement. There are 2 projects in 2 different instances. If an issue is created in 1 project in instance A or an update happens, both instances A & B nee...
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So I guess I'm one of the rare unicorns that bought an unlimited Agent license back in the days. It was great, I never had to worry about managing licenses or asking users to make silly tickets to ga...
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Hi all, I setup SLA and calendar with Time to close after resolution rule (screenshot). I was expecting the issue will auto close after the goal was met, but it doesn't. Does SLA rule auto-close iss...
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Hi there! I recently became the team lead of our service desk at my company, and I'm seeing a lot of opportunities for improvement. One of these opportunities is that we have very few granul...
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Let me start by saying that I do not want to get an add-in from the Marketplace. That's not an option. I am testing an automation rule that triggers when the SLA breaches and writes th...
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Quería saber si se puede modificar la vista del cliente dentro del portal y también las columnas que se encuentran en la bandeja de solicitud. En el caso de que no se puedan modificar, si saben...
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When filling out form that first field is linked to summary it is not grabbing data correctly
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Jira Service Management: I am trying to create an automation that sets the Due Date to be Next Thursday regardless of when ticket was submitted. E.g; If I create a ticket between October 20-25, 202...
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According to the SOC 2 report from Atlassian, Jira SM (Cloud) data can reside in the AWS US data centers, but for redundancy and availability, data can be replicated to other datacenters outside the ...
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We're using an on-call scheme for who to assign issues in a given week (rotation is weekly). We have a single issue where the assignee is given as the on call and we change that assignment weekly. ...
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Quite surprised there are no available Atlassian instructions for reverting a JSM Customer-level (i.e. external) account to a Portal-only account (or the equivalent).
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
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| June 20, 2025 12:16 PM PDT |