Hide statuses in Requests status drop-down

[Manon Mackey]

Hi,

Can I hide all workflow statuses, except OPEN REQUESTS and CLOSED REQUESTS from this drop-down in the portal?

[Rebekka Heilmann _viadee_]

Hi @Manon Mackey 

No, you can't. The list will show all Status names that you are showing to the customer per Request Type configuration:

You can rename statuses and sum up to show the customers less, but that will apply to the Request detail view as well as the Request overview and therefore the dropdown.

[Manon Mackey]

Hi @Rebekka Heilmann _viadee_,

Thanks for your reply. I did change the Workflow status in Jira to Open, In progress and Closed and it changed it in the request overview, but the dropdown still shows all statuses.

[Rebekka Heilmann _viadee_]

Where did you change what exactly to Open, In progress and Closed? 

[Manon Mackey]

I changed it under Project settings > Request types > Workflow > Workflow statuses (screen1). The dropdown still shows all possible statuses (screen2). It does show In progress on the main screen (3)

[Rebekka Heilmann _viadee_]

Does the Customer have other Requests with a different Type or project? The Status name can be set per Request Type.

If not I'd have to create a test case on my instance to check myself.

[Manon Mackey]

No other request type or other project.