Issue inactivity follow ups and closure automation

[MJ]

I followed the guide how to send reminders and close ticket due to inactivity: https://confluence.atlassian.com/jirakb/automation-issue-inactivity-follow-ups-and-closure-1130375679.html

I wanted to create automation that will send the first reminder after 10 days of inactivity and then close the ticket 5 days from the first reminder, if there is still no activity.

The automation runs without errors but it doesn't send any reminders even when there are tickets that should meet the conditions. Could someone help what might be the problem with the setup? 

What exactly does this condition check? Does it check whether the ticket has been updated during 10 days, e.g. some custom fields have been updated?

{{#=}}{{now.diff(now.minusDays(10)).businessDays.abs.gte(10)}}{{/}}

[Nader Youssef]

The issue is the newly created field "Customer reminder flag" is empty (None) for existing tickets instead of the value in the automation No . Bulk edit the issues in your project and set that field to the default value no so that the rule would run

Cheers!