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Jira Service Management
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Hi, I usually receive a notification "This service project has configuration problems and may not work as expected." and i can link to this problem by click the smart link "View error details and re...
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Emails sent via public comment do not include the content of the comment. Instead there are 5 dots like this: [.....] Also if i check the mail template, the variable for this exact content is s...
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Is there any possible way to add multilevel cascading type of field on portal groups/request types. Ex.
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Hello, How can I check if reply's been sent to external requestors when using email channeling as customer support function. We do reply external requests and I'd like to understand if those...
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Is there any alternatives to Jira automation wherein I can auto assignee any issues or update custom fields basis some plugin but not through Jira automation
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Hi there, In an automation I pass a values from a field through a For each: Smart value. What I want to do is capture the lowest value from all the loops it perfoms and store that as a variable to ...
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Hi all, Basically I want to send an email if it was raised internally in JSM but not if its raised externally via the Portal. Is there an If statement field I can use for reported by/created by? T...
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Required a Good plugin to handle automations in Jira Cloud. Hi guys, required a good plugin to handle automations rules in Jira Cloud as the present limit of Jira cloud automations is being changed w...
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Just wondering if its possible if I have a custom field short text field in a ticket with a defined approver email for that reporter and when it comes to move the incident to the approval stage use a...
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All the date fields do not let us add a date that is more than 30 years into the future.
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So I know with Jira you can have external users send emails to submit tickets, is there a way to only haver our internal domains submit tickets? We want our Jira ITSM to be strictly for only...
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Hey Community, I have the following requirement. There are 2 projects in 2 different instances. If an issue is created in 1 project in instance A or an update happens, both instances A & B need...
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We have for some time now been looking into migrate our setup over to Atlassian cloud from datacenter.. But need to explore all the options first. In Change and Incident under Jira SM Cloud ...
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I need to add a new customer as a reporter to the jira service desk by parsing a contact form's description (or using the reply-to field) in an incoming emailed request. I have tried using Automation...
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Hi, this is a Abdullah Khan and my JIRA account (Org Admin Rights) has de-activated suddenly. I have got email from Jira support that we need more documentation e.g Your NIC, PASSPORT OR Electri...
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Hello, Hi everyone, we already use JMWE, and we need to send a WebHook similar to the sending already available in automation, see attached how it is done in automations, we need to do it in the sam...
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Question about the updated slash commands as noted here https://community.atlassian.com/t5/Jira-Service-Management-articles/Upcoming-changes-to-Atlassian-Assist-in-Slack/ba-p/2475359 Sh...
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is it possible to set up email-to-ticket ingestion without setting up an email account or using a 3rd party app like zapier?
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Hi I noticed that searching a customer who did not signed up by his email address will result in an empty list. Route: /rest/servicedeskapi/servicedesk/1/customer?query=EMAIL If I try to creat...
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We have a Knowledge Base linked to one of our JSM projects. However, when you go to that particular portal, the 'Learn More About' topics take up the majority of the real estate and the 'Raise a Requ...
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I am getting a strange error in Jira Service Management. I am the sys admin and a project admin on this particular project. I'm getting the error below in the atlassian-servicedesk log. I have no ide...
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Hey guys, I need to perform a mathematical operation function that works like this in Automation: {{customfield_12345}}*{{customfield_10321}}/100 I.e: Field 12345 Multiplied by Field 10321 Divide...
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Hi. I'd like to send a weekly email summary to our agents that advises them, in one email of all of their requests that includes the link and request summary that they have not updated in 21 days. I...
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We need a customer approval for some Service Desk Scenarios. Tipically customers not requires license. Can we implement a approval step to the customer whitout license ?
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requirement example : when =issue created condition = request type =off boarding action =create subtask ( here i need to change the due date automatically in created subtask based on employee end ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
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