Community resources
Community resources
Community resources
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Jira Service Management
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In the On-Premises Server, we were able to see the % met for each of our SLAs by default. Where can this be found in Jira Cloud? I have gone to our project settings and clicked on SLA(s) and I can se...
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Hi Guys, Please provide the details on how we can create the naming conventions for the new projects and the issue keys of the projects. Also if you add the standards of JSM as an practice. ...
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Is it possible via the 'create new report' to create a report that articulates number of completed changes in a year period broken down with outcome status and values by month to obtain a trend (both...
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Hello! I'm hoping someone can help. I'm looking to automate our naming convention in Jira Service Management - Data Center version 5.4.14, within Assets. What I'd like to do is when someone create...
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We have a Service project for incoming issues. From these issues some we will want to move to a project backlog on a software project. How do we keep that service ticket open so as it mov...
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I'm looking for some advise on if I can make some tickets/case internal only? ie Only visible to agents and selected groups in JIRA. This would need to be automatic when the internal user opens the c...
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Hi, I have a problem with an app at the Attendance centre, the app has a link: custom-report-cloud-prod.deiser.com Is there anyway to uninstall or disable this app so it doesn't show ...
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I am attempting to set up automation with our JSM. We have a third party that uses Service Now, so whenever they add a comment we end up with a new Jira ticket instead of a comment. The subj...
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Hi, So I started using the Attendance centre and now my clients can create solicitations direct on the Attendance centre, but when they click to see the solicitation, it shows some informa...
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Hi All, I am trying to connect my newly implemented JSM SD queues to a single existing Kanban board that our support dev teams use. I would like to have new tickets created in JSM to automat...
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Hey there, I've created a business project with our Jira environment. A Kanban style board tracking various smallers projects. Is it possible to allow colleage's that have a 'portal only customer ac...
909 views 4 1 Deleted user December 11, 2023 -
Action details: Manual trigger Swati Patil triggered the rule Send web request It is showing like this Error publishing web request. Response HTTP status: 400
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Hello, I implemented an automation rule, and I need to go back to previous priority, when an other field changes , I tried this {{#changelog.priority}}{{fromString}} but it doesn't work An...
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Hello, We cannot add any "normal" comments on tickets. We need this feature in order to comunicat with our customers. Please help us resolve this issue ASAP. Best regards, Dan Galatescu
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Hi, Tried to add a prefilled table but it turned out to be like below; it appears multiline and rich default response is not possible in JSM, unlike in Work Management.. Column1 | Column2 | 3...
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Edit: all user picker fields are broken on all domains and environments, not just approvers. New and existing enviroments. I was wandering if there is a frontend bug in Jira service, whenever you ...
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Hi All, Im confused in pricing of this app VisualScript for Jira Cloud add. Ican not find it anywhere.
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Is there a way to get who approved the tickets using JQL?
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Facing 429 error after integrating Whatsapp and Jira Service Management. We have integrated Jira Service Management & whatsapp using the REST API functionality available in JIRA. It is s...
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Hi, Recently, we integrated one of the workflows in JSM with WhatsApp (BOT) wherein users are allowed to fill few details through chat with WhatsApp BOT and inturn that hits Jira's create issu...
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Hi! I have created another status in the workflow and then realized that I don't need it, Now I cannot remove it and receive a message: You can only remove statuses from inactive workflow...
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Hi team, ISBIT.atlassian was created earlier and not in use. appears expired. Now we would like to use ISBIT and purchase licenses on the same name. Appreciate your quick support.
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Hi, trying out the Service desk management and wanted to setup Email Channels in order to give our end-users the possibility to send tickets and get status updates and comments via email. Co...
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Hello! I've tried to fix our SLA's myself, but am now completely out of ideas. If anyone has any notion on what to try to fix this, I'd be grateful. We have setup 3 types of SLA:s for our SD projec...
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I have created an automation when a customer updates a ticket with a comment, the status changes from waiting for customer to waiting for support. But the thing is that the bot is updating the ticke...
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