Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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So I would like to add more than 2000 customers in Jira - coming from another helpdesk system - hence why I cannot add them manually. My only requirement is that there is no email sent to the users ...
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Hi, What is site access? What does it mean if a user has the Site Access enabled but is enabled for Agent and not Customer? What does it mean if a user has Site Access but it enabled for Customer an...
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I am migrating some Legacy automations from a project and I find that they have a "time in status" trigger and can be parameterized with Days, Hours and Minutes. Does anyone know how this trigger wa...
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Hello! Currently trying to follow this article - Automation: Bulk delete portal customers Can anyone elaborate on why I'm receiving the following error: Error publishing web request. Response HTTP...
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I've created two object schema previously, but needed to delete both because that was the only way I found to change the object schema key. Now that we've decided on a permanent key. I want to kno...
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I am importing a csv file with Employees (assets) and all the attributes are mapped out as well as the mapping including AQL for the objects. However when importing the csv file, I do get a dropdown ...
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Olá! Sou novo no Jira, estou ingressando agora no ScriptRunner. Estou com a seguinte situação: Estou criando um form para coletar dados para um pedido de venda, mas não estou conseguindo identificar...
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Ao encerrar o ticket o cliente não está recebendo link ou opção para avaliar o atendimento de Help Desk, mesmo tudo estando ativo. Precisamos dessa ajuda para conseguir avaliar o atendimento.
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Hi I have a field that I need to reference in an automation step but it is not available. The field is shared across many project but here are the setting. Field Types: Elements Connect - Live...
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haw u work in sales marketing ? like online working or praticaly
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Hi I have created a few projects on Jira service desk, and have provided access to my teams. Some of them are not able to login, as Jira is giving them the following error: 'the signed in us...
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We have built 2 Object schemas one main one with all the details (users and office name) and a second one only containing a type of assets. Second Object schema get some attribute information ...
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Tengo un problema para que cuando me ingrese un correo se me genere el ticket automaticamente
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We're currently experiencing challenges within our Support Desk system when users register using Apple alias addresses. The problem arises when attempting to send emails from our Support Desk to t...
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We're currently experiencing challenges within our Support Desk system when users register using Apple alias addresses. The problem arises when attempting to send emails from our Support Desk to t...
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Hey community, My usecase is, when an issue in JSM instance A is updated, it needs to update in JSM instance B as well. I'm not able to figure out how to achieve this. I was able to create iss...
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Hi community, I am reaching out to our esteemed community seeking insights and guidance on a potential solution involving the integration of Interactive Voice Response (IVR) with Jira Service Manage...
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Default sorting of the projects on the service desk portal page is by "Popularity". What criteria is used to make portal more "popular". I have a new project I need to place on top, but since there ...
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Hi all, I've always worked in TopDesk ITSM and this is the first time I work with Jira. Naturally I've been reading some documentation and checking how it all works. The company i work for has asked...
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We have connected our custom email to Jira Service Management, sometimes the emails sent are automatically turned into a task and sometimes they are not. This is a Microsoft email account. The email ...
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How to create automation rules for assign a group of people, email notification to a group of people
I am new to jira service desk. I am thinking to if possible to create rules for: 1. Auto assign a group of people by default 2 auto email when a new ticket is created Also are the ...
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I will preface this with I have good experience with Jira Automation, but no experience with JSON and have been trying to piece this process together. We're currently trying to understand the fundam...
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Hi All, none of the configuration for the EXTENSION FOR JIRA SERVICE DESK add-on is coming over. We aren't able to migrate the Bundled Fields using CMJ plugin DC version. The actual custom fields a...
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Note: Data Center Trying to do an import from SCCM. This creates its own User Objects within the SCCM Schema. "Systems" are linked to the SCCM User object (Top console user, Primary user). ...
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When - Issue Cresated If - Unassigned Time- for 24 hours <-that is what I need help with Then - email
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| 2 hours ago | ||
| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 10:24 AM PDT |