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Jira Service Management
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I've been setting up Daily reoccurring tasks and would like them to populate the desired recipients task list for the next month rather than waiting for it to trigger daily. Is this possible?
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We need to display the last comment added to a ticket in a "last comment" field under the description. We've created the following automation rule: When: All comments Then: Edit Issue &nbs...
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Hi, we have small Atlassian site with 7 users, using Jira software and Confluence. Now, i wanted to try out Jira Service Management. Our goal is, to optimise workflow between IT Service and develope...
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I created a company managed Jira project. Everything seems to be working fine with one exception, no ticket will appear in queues for every user. I have checked permissions, reviewed the JQL string, ...
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I am trying to create a new request type and a form in Jira Service Manager for user requests. One of the field I need to provide is Existing Jira Issue where a user submitting a ticket can look up e...
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Hi, I am trying to find the silent install commands for Jira Assets Discovery from Intune or ManageEngine which ever one is the easiest. Could you please provide any install commands. &nbs...
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I have multiple processes to add approvers to an existing list, but when there are no approvers none of my processes add users to the approvals list. How can I add users to the Approvals list manuall...
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Hello, How to write a script to automate a role when counting issue? I want the letters to be numbered, but not to include the application (key) number. I will be grateful if any...
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I have an existing filter that I add locations to based on a custom field called "store". When a ticket is created, and the "store" custom field is selected, I would like to have the automation check...
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I need an Automation Rule in Jira Cloud to get all comments for all issues on a project that occurred in the last day. I can see how to get all comments for one issue, but not how to get all comment...
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I want to know in jira cloud version when we going to log time in a certain task we have to click ac
According to above image this is the log time button which is situated. It should be access through by clicking actions button. In above image I have marked a certain location. What I want is I ...
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Is it possible to purchase a few 3-4 user licenses for Jira Premium version to enable asset management while continuing to use our existing standard Jira version for other purposes such as software d...
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Calendar - adding calendar subscribtion shows also my priovate work calendar events in the calendar.
I was asked by a college if it is possible to sync outlook calendar events (specific events out of different events added to the calendar) with the existent Jira calendar. Steps I took: 1. Helpdesk...
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Hi there, Maybe a newbee question but I JSM installed with an Approval proces. In order to get more reporting details we are wondering if there are any schemes (datamodels) available in which the ta...
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I've recently tried scriotrunner and i started to write a few scripts. after a few tries, the behaviour section stopped loading altogether. I am getting this error : Uncaught (in promise) TypeError:...
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We have a JSM instance with a project for engaging with the healthcare sector. We would like to add one or multiple people a ticket/discussion in the same way you forward an email. The po...
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Hi, Why I keep receiving the email from opsgenie@opsgenie.net with subject "Opsgenie access cannot be revoked for --"
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Hi community, We have an approval mechanism in the project. Notifications are sent via e-mail to the groups that will approve. Approval or rejection can be done by pressing the buttons on the incomi...
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Hi all, I'm looking at how we manage customers on our Service Desk. So far I've found 4 different groupings of customers, and I am lost as to how they interact or which one the Service Desk is respe...
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I just want to some clarification regarding transition and automation using issues transitioned. 1) If you're updating a custom field in the post function of a newly created issue does the c...
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Hi all, My business team needs a view/dashboard with all impactful/critical milestones and historical progress on those milestones. I can use JIRA along with confluence as well. Curre...
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I still don't understand how I can acquire the Jira menagment Institutional license. Could you explain it to me step by step, as I'm having a lot of difficulty.
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Hi everyone, I am using Jira Service Management 5.10.0 and Jira Core 9.10.0 Which Oracle database version or edition is best one Please help.
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New to Jira and working in Jira Service Mgt. building out a project/portal for a customer. I chose the It Service Mgt. template but I am NOT seeing the request types when I go through the chann...
262 views 1 0 Deleted user October 29, 2023 -
Dear People, I am really newbie writing workflow. I need a condition while creating an issue.I have a selective dropdown customfield values as A or B. Then I have another dropdown customfield ...
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