Jira Service Management

Hi Community,   I have a Service Management project that is private. When a ticket is logged, an agent is still able to change the reporter of an existing ticket to 'Anonymous'. Why is that,...

• cloud
• jira-service-management
• jira-service-management-cloud

Buenos días, Me gustaría entender por qué, al intentar buscar una incidencia, utilizando la clave de un ticket existente, el sistema no la encuentra. ¿Hay alguna configuración específica que deba te...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   In our project we have multiple request types. For a certain request type, the information is sensitive and not all operators working on the project (or on other projects) should be able...

• cloud
• jira-service-management
• jira-service-management-cloud

fields that are mentioned below service provider name consumerkey shared secret key request token url access token url authorize url to solve this i followed this site https://developer.a...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi guys, I'm trying to create subtask when some issue changes the status. That's currently working - jira creates the sub-tasks with automation I configured. The question: how to set a specific stat...

• cloud
• jira-service-management
• jira-service-management-cloud

HI Experts, How can I block any modification in people section through prosperities ? Iam using below  jira.issue.editable but it block any modification in issues in all sections   

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi All. Every time an issue is created, I would like 5 subtasks to be added to it, I've tried the "Create Sub-task" option in Automation, but it creates the Sub-tasks outside of the Newly created is...

• cloud
• jira-service-management
• jira-service-management-cloud

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• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to disable automatic replies regarding tickets for the particular email address which sends several tickets a day/week. Due to the nature of the JIRA portal, they receive a ticket duri...

• jira-service-management
• jira-service-management-server
• server

The problem I'm facing is that I can't configure the email sent in by a reporter who isn't in the Jira system to create a ticket in my system. I always have to enter information in the default report...

• cloud
• jira-service-management
• jira-service-management-cloud

Will Atlassian Intelligence involve my organization's data to train models that others outside my organization can use? Scenario: In case one of my Service Desk tickets or a one of my internal confl...

• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

while trying to make connection between cloud and datacenter its asking to fill so many input fields that are mentioned below service provider name consumerkey shared secret key request token url...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can someone help me, please? I have this problem: when I make an action on a ticket in Personal Queue / Need response Queue, the ticket remains in the Queue and do not disappear.  Wh...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi , i need to  move one project complete configuration from one cloud instance to another cloud instance . Ive tried " configurator manager plugin" but its not moving complete configuration and...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to create Automation Rule to Auto Approve the service request for this Workflow. It actually worked on my personal Jira account using attached Automation rule. But whenever I am trying to...

• cloud
• jira-service-management
• jira-service-management-cloud

Kindly guide how to transfer open requests in project to new customer directly with all comments and actions taken.

• cloud
• jira-service-management
• jira-service-management-cloud

Dear All, We have two domains, AAD and AAD B2C, that require integration using the KEYCLOAK platform. However, we have encountered a few challenges. First, the "Change Password" function in JIRA is...

• cloud
• jira-service-management
• jira-service-management-cloud

While trying to make connection between Ajira cloud and jeera data centre it's asking about the consumer key and service provider Key  .how to solve this problem

• cloud
• jira-service-management
• jira-service-management-cloud

While making connection using application link 6 bits asking about consumer key service provider key . How to solve this

• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to retrieve the name of request type with smart value? https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/  I have a request type labeled ‘Hardware failur...

• cloud
• jira-service-management
• jira-service-management-cloud

When trying to use application linksnto make a connection beween cloud and data center it's asking consumer key. How do we get it

• cloud
• jira-service-management
• jira-service-management-cloud

Step 5 of the instructions shows 'Create project' and a screen shot to add Customer service types and fields. When using the template our does not show this. Instructins URL: https://www.atlassian....

• cloud
• jira-service-management
• jira-service-management-cloud

how to change the billing from Insight back to Uniting

• cloud
• jira-service-management-cloud

Hello, So I have a scenario where we are escalating an issue via workflow validators and post functions. Basically the post functions create a new issue (in a different project) and then set certain...

• cloud
• jira-service-management
• jira-service-management-cloud
• post-function
• workflow

I have two projects, a support project, and a development project. Customer submits a ticket into the support project with issuetype "Support", issue A. Development creates a ticket in the developm...

• cloud
• jira-service-management
• jira-service-management-cloud