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Jira Service Management
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Hi Guys We would like to use automation to move a support ticket between two projects. Our case is as follows. The apprentices are responsible for the orders and have their own service desk for t...
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...ransition between Dev Lead Approval & QE Approval, added a show/hide condition which checks the custom column value and evaluate true/false. 2. If false, the transaction will not s...
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Hello everyone, I have already searched through some community posts and unfortunately could not find a solution for my project. I have the following case: In advance - We know that there are asse...
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Looks like in my project Status Done doesn`t mean that Issue is resolved. Cause when I generate reports with default series such as Average Time Spent or Created vs Resolved - reports says that we do...
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Hi all Tabs are not showing in my issue view - or even in the Request type associated with the issue type. All the fields on the tabs are showing in the main issue view. I can confirm that: - The ...
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Hello! Since today (06.02.2024) when button "Reported issues" after hovering over a Reporter's name does not appear. By clicking on "Reported issues" it opened a new tab with the all issues c...
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when i am raising request, all in my organisation is receiving mail. I need to stop this as dont want any mail to flow.
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We have several projects in our environment. For one specific project I have made a form, which is accessible for external users. They use the form url to access the form. When they go to the form, o...
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Hi everyone I have an issue in one of our service management projects where when a user replies via email to an issue comment, it does not show up on the issue. If the user logs into the portal, th...
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Hi! Could someone tell me how to know how long it took for an issue to be assigned to the people in that specific project? Here's my jql format to see how long does it take to assign an issue but it ...
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I have something strange. One of our users gets this error message when trying to access the Service Mgt portal. This user is a Jira users, and uses Jira Software and Confluence on a daily basis. Bu...
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We are unable to edit workflow as it is show attached error. Kindly help in this regards. Checked multiple workflows but same issue.
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Hi. I am new in Cloud. How to add access to Project for customer? Can't make by this link https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-a...
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Hi. I am new in Cloud. How to add access to Project for customer?
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Hi there, Since today I noticed that the banner image on our customer portal doesn't show up anymore. When I load it again from the Customize button, it shows and as soon I refresh the page it...
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Is it feasible to utilize both Jira Software Project and Jira Service Management concurrently? I'm interested in incorporating certain issues from Jira Service Management into the sprints of my Jira ...
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Hello everyone, I have a question, let's say I have 2 fields, "field1" and "field2". If the field1 has a specific value then field2 should not be empty. Is there a way I can do this?
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We are looking for ways to download/export JSM ticket details including the change history (audit logs) to local copy for audit purpose. Any advice on how we can perform this?
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Hello, I face an issue, when i put a ticket in the status Planned / to do or scoped it is considered as in progress whereas i would like it to be considered as NOT started. I di...
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in date picker custom field, i will enter a date, after that date exceeded i need to get a notification or comment in issue.
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Is is possible to add a new article types in JIRA service desk? At the moment I can only chose: How-To or Troubleshooting But I would like to chose a custom created template to the optio...
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How can we transfer ticket from one project to another service project
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How can the customer view the support team details and project name in customer portal
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Context: I have some customers and now I wanna manage the after-sale workflow in JIRA Service Management(Let me call it JSM). Is it possible? For example, a customer want to cancel the order now an...
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We have a Service Desk project and Tickets get created through API whenever a user submits feedback in our online app. Somehow for each feedback, two tickets(One is an exact duplicate with time also...
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| September 9, 2025 11:40 AM PDT |