Search results in Portal

[Alex Recinos]

Hello,

Is it possible to limit the search results in Portal to only suggest the type of ticket they need to create? For instance, if a user searches for a keyword (insert Software name) it recommends opening a ticket to report a software issue and so on. Been trying to search for this but I'm not having much luck.

[Ivan Lima]

Hey, @Alex Recinos. If you're looking to search for request types in the portal, please refer to the following answer, which explains how the search algorithm works in this scenario.

• https://community.atlassian.com/t5/Jira-Service-Management/Customer-Portal-Search-Request-Types/qaq-p/2396780.