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Jira Service Management
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We are getting the dead link while opening the tempo timesheet. How can we resolve it?
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Hi all, I would like to create a reminder automation. This automation should be triggered whenever an Incident has not been updated for 3 days only by the customer/reporter. A reminder E-ma...
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I am trying to import a csv file to map to a default type select type value which has either YES or NO as options. How do I use AQL to add this field during the import.
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I have a use case where a subset of agents on a service desk need to be able to transition issues and leave internal notes, but should not be replying to customers. How can I setup such a restrictio...
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Hey, Im trying to setup a Jira x Linear integration but its not sending the tickets across appropriately. I've contacted Linear and they've told me what Im doing should work. https://linear.app/doc...
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I am working on automation project in Jira Service Desk - Cloud. I was looking into the API documentation and I found two sets of API documentation. I am not sure which I have to refer to, any guidan...
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Hi guys! Could you help me with a question please? I'm trying to activate a feature called Board so I can view the board in my project, but whenever I try to activate it, it gives an error: Wh...
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We are currently using the new Github to Jira integration and leveraging automation (default) for all of our ticket creation when a security issue is found from GitHub Advanced security. We are tryi...
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Is there a way to do this natively in JSM using automations or another functionality, without having to make an issue first? or maybe even with an issue? We want to copy the values of one form to an...
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Good morning How can I have a JSM report on the year 2023 (from January 2023 to December 2023) and not on the last year (from February 2023 to January 2024) as in the screenshot? Thanks &n...
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Hello I have an issue. My company told me to invite 500 users in Jira Cloud, add them specific roles. I want to automate this for faster experience for not to do it manually. Is there is an option to...
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How can I configure Jira so signatures from email (like Facebook, Instagram) that clutter tickets are not attached to errands. Thanks!
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I have the Jira Cloud for Outlook add-in installed. I am unable to send emails to an existing issue in a shared mailbox. It works normally for my personal mailbox but I need to attach from the...
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I have created request type with few field to show on customer portal, unable to show one hidden field (multilevel cascading) on request form, when i make it required in filed config, it start showin...
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hi I made a mistake and connect the jira to azure ad , in the process its look like something broke and I can't login again , in addition I try to create a new instant of jira but I can't clai...
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My goal is to create a label than when applied will create a ticket for every Monday, Wednesday, and Friday for the next month. For testing this, my automation is only trying to create a ticket for t...
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Problem: When searching under the filters tab in Jira using JQL the fields appear twice. This does not happen when using the Basic search or when searching within any Jira Service M...
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Hi guys, could you help me please? When I open a ticket, all the SLAs I created appear in the SLA field. I wanted only what should be identified when my ticket was opened to appear, in addition to t...
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Hello! I need to translate the custom fields in "Issue view" of Request Type because when I go to Project Setting -> Language support -> Spanish (Spain) translations The translation is o...
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Всем привет! Наш клиент хотел бы видеть ответы на один запрос (ответы исполнителя, уведомления об изменении статуса, уведомления о разрешении) в одном письме. Я тестировал получение ответов по запро...
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Intente ingresar a la web de jira de mi organización sin éxito alguno, a nivel de servidores todo se encuentra operativo pero la web no levanta, reinició los servicios y siguió sin funcionar interna...
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Hi! Are there more people experiencing problems with hyperlink in the forms. Normally a URL link is clickable in the forms when entered correctly but unfortunately since 2 weeks I can't click on it...
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hi community, i have a few costumers and i want each to has its own portal (through portal groups). how do i match organization to a portal group? or any other way to isolate portal for the differ...
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Hi! How can I, as Jira admin, test having a jira portal for a customer in Spanish language? Our jira is in english and the rest of the portals on the Site should stay in english (n as well as our ji...
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User is unable to login to website with her email and password. She is also unable to login by selecting the Microsoft button. She is not receiving the password reset link by email. I trigge...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |