Community resources
Community resources
Community resources
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Jira Service Management
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We are using JSM for 6 months now. All good. Tickets are being created and updated on regular basis, but we notices that some Email requests sent from our customer are not creating JSM tickets. The ...
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Hello dear community, I wanted to ask how it is possible to create this "Customer Satisfaction by Agent" report like in Atlassian's documentation. The options in the ootb reports are very limited. I...
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Hi all, Is it possible to automate the following? If ticket status changes to 'X', a new work item should be created on Azure DevOps board. An example - Jira ticket status changed to 'Added to Dev...
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I have a user / customer that can't send in support request through the customer portal or emails. She used to be able to, but can't suddenly. Other are still able. I don't know if it has anything to...
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Hi, I would like to understand if there is a way to pause the SLA for a specific time on a specific date. This is mostly required for the next day to a Holiday. For eg: There is a holiday on Wednes...
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I have 2 projects: Project 1: Used as change requests for a client and specific configurations. Project 2: I use it as a "database" containing customer records and their settings. I'm trying to ...
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I have used Location field (drop down) in one project and created some tickets. Now I want the locat
I have used Location field (drop down) in one project and created some tickets. Now I want the location field as open text field. If I add new location field to screens and remove older field then wi...
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Hello good people! My problem is the following: Customers can add new people as request participants to the project by putting their email addresses in the "To" or "Cc" field when they reply to an ...
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I would like to remove the closed sprint attached to the sprint field. It is breaking my query when I try to search Sprint is EMPTY. Since the old sprint is there, the EMPTY function is not working a...
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Jira linked fields not active on Jira Service Management and Proforma forms are ommitted upon submit
I have noticed that despite specifying certain form fields on the JSM form to link to jira fields (e.g Summary, Description), for some reason, when the form is submitted as a ticket, the Summary and ...
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Hi Community, I am looking for a way to track how much time was taken for the ticket to become resolved (excluding time in two of the statuses that are located i the middle of the workf...
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Hey Folks, We're currently using addon Chat for JSM. Trying to get suggestions for achieving the below 2 objectives. 1: Initiate a new WhatsApp conversation through Jira. 2: How ...
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hi all, how do we get calculating SLA time remainng in JIRA cloud. i want to get the reports for all issues with SLA Remain time.
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Hi Team, We need to auto assign issues only if the request is from service desk customers. Auto assignment should not happen if an internal agent creates it. Thank you.
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Okay so I have a field say "Serial" and its pre-populated via an automation. I do not want any users updating this field except via automation (and I guess admin if possible but not required). Is...
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have set everything up as described but the virtual agent which is supposed to search the associated Confluence site is not returning anything. Other answers suggested you needed to Label the conflue...
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Hi all, I have a connection from Assist in MS Teams, and when a user raise a new request this appears to all users in this channel, is it possible to hide to other people and stay visible ju...
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We currently use Jira Service Management and are expanding our use. We also need an application for Project management and are looking at Trello and Jira Work Management. One of the quest...
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Hello fellow Atlassian users and admins! I had a request from one of my team leads to automate an email for one of their boards so that stake holders can be notified of QA activity on a card ever so ...
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Hi - I am looking for the best way to track our workflows and find a way to report on how well our team is doing when it comes to responding to tickets in a timely manner. Before, we have attempted t...
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How do I set up a mandatory on a dropdowm list, in its 2nd list? Example: In a custom field, being a dropdowm list I have 2 options: 1st dropdowm list (This field is mandatory in the form) Option...
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I have looked through Jira's servicedesk API and have experimented with their Postman suite which does not give me the contextual information of our various service desks (e.g service desk descr...
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I need to be able to create a report showing how many issues were created in a calendar period and how many were resolved. I can get the created date, but I'm not finding a resolved date. Is this pos...
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Hi Community- I'm uncertain the best way to do this one. I'm trying to report on all my open tickets but as a time series. Open would include: open, waiting on cust, in progress.&n...
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I have created a automation that triggers when I change the status of a issue in Jira Service Management Project. It will create a new issue in our standard Jira Project. I want the Assignee i...
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Atlassian Community Events
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| 28 | |
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |