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Jira Service Management
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Hi, I want to unclaim the demo.cloudnowtech.com please help
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We use Jira Service Management for external users to raise questions and bugs. In some cases, a internal collegue (also a agent of that JSM) sees a problem with the application. We consider to...
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We are jira service manager cloud users. Here we want to add multiple users to an approval step and we want each of these users not to go to the next step without approval. We couldn't figure out how...
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Hi, We want to export our customers with all the custom details (eg. telephone, etc.). I couldn't find any way to achieve this. Is there a way for this export to be done ? Thanks
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Hi, if i try to open an URL with Email-Address e.g. https://inside.mycompany.com/home/ssp_am.asp?ATO=max.mad@mycompany.com jira recognize automatically MAILTO function and open it in outlook ...
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Hi, I am using the "Dashboard" for creating reports but when I use the "Created vs Resolved" chart, the Resolved tickets are not reflected. It is showing Zero. Could you please assist us on ...
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After closing the ticket to status " Closed " the tickets are still shown as open in the section " All open tickets" (see picture) Can someone here help me ? best regards waseem
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We have created a new SLA called Cloud Conformity and want to use it for a specific JQL. The issue seems to be that the JQL is not being referenced, because it is at the the bottom of the list, an...
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Hello, I am getting issue with an automation adding users mentioned in a comment to a custom field named 'Participants'. The following is the configuration of the automation: Trigger = All comment ...
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Is there a way to block certain "Due Dates" from being selected in Sub-tasks? I constantly have to (manually) remind people that we are booked up on certain days or are limited to the number of ticke...
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My company is new to Jira and we've run across an issue with Customer comments or replies not getting added to the open Jira issue. Messages are being deleted and the comment or reply never att...
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Hello, I have a multiline text field, where users add multiple email address, I have already test separate by space and semicolon but the email address cannot be recognized as separate for exa...
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On the average time to respond report in Jira we are seeing that the data comes back in hours instead of days. Has something changed? Is there something we can do on our end to get it to show data in...
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I've seen this question posed a couple of times in 2022 and 2021 but starting a new one in hopes of this being a potential feature now. Has anyone been able to figure out a way to auto...
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hi, Could someone help me on this , does it is a Jira issue or excel Issue ? thanks in advance,
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Como crear una regla de automatización donde el aprobador sea el mismo informador si al momento de crear al regla y seleccionar aprobador no tengo opción para escoger el mismo informador automaticame...
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Hi everyone, I need help with editing assets using Jira automation. I've enrolled in both Atlassian university assets courses (essentials & advanced), and have found them extremely helpful in ...
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Is it possible to add a new button, "Create Change", to the buttons that appear under the summary. The idea is that when that button is used, automation will create a change ticket cloning the summar...
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Hi, I did the steps as described in article How to prompt a required field when transitioning the status of an issue | Jira | Atlassian Documentation. Now when I transition an issue I always g...
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Hi, I have a project, and added some service desk team members and 1 service desk customer. I added some tickets, but the customer can't see the tickets. He gets an error : We're new to ...
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Hello Community, When generating a problem in Jira Service Management with my Jira admin role, when I enter the Incident value in the Issue Type field, I only need to list the request type values ...
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Hi team, Currently our IT Service Desk uses Assist to generate tickets in MS Teams and they are configured Bidirectionally using Halp to view the requests in JSM. By deactivating Halp this coming...
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I have a question, I was trying to build a portfolio view, and was wondering if there a way that I can build a JQL with all the kanban boards and the Initiative tickets without labels is there ...
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I am hoping someone may help me find a creative solution for a problem I am facing. There is a specific field in our JSM portal form that is currently an open short text field. We would like to make ...
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Hi, I have a customer portal on JSM which contains a lot of request types. Request types are grouped into group portals. but the portal displays all request types. it's not very pret...
Atlassian Community Events
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