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Jira Service Management
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I am getting a blank screen when trying to access customer profiles or data. I can see all the accounts but when I go to 'view profile' I get a page that tells me the user doesn't exist? We did just ...
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We just did a migration (8pm last night CST) from JIRA server to cloud and our customers data returns nothing when we try to view profile. Any help to recover or fix this without having to invite and...
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Hello, I'm not sure if I deleted the Custom Field correctly. We accidentally created multiple duplicate fields and when we realized it, we deleted them in the Request Type window on both the f...
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Hi there, following situation: We have a JSM-project and x further projects (JSW/JSM, doesn't matter). In the JSM-project there is a custom field "Linked Project" (text, dropdown) with values A-F (e...
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When building a facilities service request form for customers, is there a way to make the request dates in the calendar more dynamic? We have a need for black out dates, limiting the number requests ...
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As I understand, only one chat mechanism can be linked to JSM. What do folks do in terms of linking up JSM (via Atlassian Assist) to customer channels in Slack and Teams simultaneously?
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Hi guys, The bitbucket pull request page and pipeline page are not accessible. It continues loading. Yesterday it was down. Is the pipeline service down again?
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...bsp;set to true. Problem: Both of the above are working perfectly but when I tested this on a ticket to see the user experience within the Atlassian Assist app in Slack, we found that t...
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Crear ticket apartir de un mensaje que le llega a un correo, como puedo resolver este esenario o tenemos alguna documentacion.
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Dear all, I faced a problem, about attachment. First of all i want to tell you what we did. We are using Servicedesk and Software. For a specific request type our automation rule (which we made) cr...
354 views 0 1 Deleted user February 23, 2024 -
What is the JQL to show the issues which has multiple values in the field Organizations(Custom Field
Hello Team, Can you help us with the JQL which shows all the issues with the multiple values in the Organization field which is a custom field. Also we need not to hard code the query. ...
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Hello Team, how to copy information from Parent ticket to Subtask/child tickets using Automation Rules ? could you please share the script
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I want to skip Peer review change request. I tried with automation rules but not working. I'm getting below error message note: same workflow I'm using for diff changes so I canno...
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Hello, I am solving a problem, namely the need to register customers in the Jira Service Management portal. I have found a similar issue within the community where registration of external customers...
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I have 7 Number Fields, with an option of entering between 1 - 10. I'd like to set up an automation to calculate the sum total of those fields into another Number Field: Regulatory Credibi...
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Hello Friends, in every ticket (Inc/SRs) we get the related knowledge articles searched and displayed in the list but out of that list we don’t get option to select the respective knowledge ...
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I am looking for a way to realize the integration between JSM and AWS in order to populate the JSM Asset schema with our AWS Assets. Unfortunately I see that the existing Atlassian plugin is only for...
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Hello All, I have the current set up for a request type I am creating. Inside the request type I have a asset object custom field that is currently filtering OK by selecting Country and Cit...
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Hi, community. I'm importing data for a customer and one of the attributes the they want is Key. As I understand it, Key is a system field and cannot be added as a label. The customer is movi...
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In Customers page, there are 25 organizations. However, when I am calling this api: rest/servicedeskapi/organization, it is returning 60 org It is returning org which are removed from the ...
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Hi everyone. I have service management and I created an HTML&CSS notifications template for our customers but for some reason when I try and test it, I the plain text version instead of th...
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Hello, In our project, we are using a cascading select list field named Logiciel to store the application name and the application software version linked to our tickets. The parent in the ...
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It wasn't like this at the beginning, or I didn't pay attention, but I can not add ONLY Jira Service Management product to a user (Agent, not a Customer type). Jira Software adds automatically. I wa...
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Hello! when i Open a Jira ticket, the names of the SLAs are not shown fully and the are "cut" and show 3 points. How can i read the full name of the SLA when looking at a ticket? In the picture i wa...
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I would like to add the form content to the notification as well. Is this possible? {{issue.form}} is this right? Also, can you send a link to the issue in the notification?
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