Community resources
Community resources
Community resources
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Jira Service Management
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Hi, I want to create an automation rule which goes through all request participants and checks if they are administrators. The smart value {{RequestParticipant.emailAddress}} successfully ...
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Hi community, I'm looking to adapt the satisfaction survey in Jira with 2 thumbs (see image) instead of having the existing 5 stars. I've already checked the marketplace, but unfortunately, no addon...
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Hi community, We have just decided that our one large JSM project/portal (company-managed) would be better suited to three new, smaller team-managed projects. While brainstorming this move, we've r...
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Hello Community! I have a very large file and I want to partition it into 3 smaller files so I can import them into assets. These small files can be modified (add or remove information) and I need a...
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Hi, we would like to personalize the jira created command in slack, removing some fields that appear and we do not need it. However, we do not find how to do it. We are using this command for gatheri...
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hi we have an instance (project) of service management using the IT template. we are now setting up a new separate instance of service management using the IT template for a different de...
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hi I need to create a custom field to record a 'person' and I want this to be from the list of Reporters, not the list of agents. When I user the UserPicker option it seems to take the name fo...
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Heya! Im setting up a new environment for the company, and I'll be using the advanced roadmap(plan) and Activity timeframe plugin. My problem is that the created issues with start and due da...
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Looking for a best and not very expensive add on in order to count time for the requests in between statuses ( how much time does ticket spend in each status, so it can be seen in the report afterwar...
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Hello everyone, I'm looking to set up a scheduled task that runs every 5 minutes, but it should only activate outside of standard working hours. Our working hours are from 8 AM to 5 PM CET, Monday t...
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Hey, we would like to know if in our jira product discovery project, the collaborators that we add, needs to have all of them a jira account or instead can be external users
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We would like jira service management settings to send email notifications only to the user who raised the ticket. As far as we can tell, currently either all users or no users get email noti...
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Hi there, our goal is to add an (external) request participant to the ticket when the person is included in the CC email request. Our Financial Department is communicating with external clients wh...
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I am having issues with JSM as it is displaying an error message, which is shown in the attached screenshot.
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I am having issues with JSM as it is displaying an error message, which is shown in the attached screenshot.
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Hi all, We are currently evaluating Atlassian Intelligence for JSM. The evaluation process is taking quite some time as we cannot understadn properly the security measurment put in place and a...
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Hello, I'm trying to set a resolution for my 'DONE' status transition, but I'm not seeing the option after selecting the transition. I'm working with a Service Management project, General Service Ma...
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Hey, I created a Service project for my team and the board feature has been created but none of my team members can see the board or have excess to it - they do have access to the project and can ...
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I have a Team-managed (!) project with a few request types. My workflow is shared between some of the request types. I defined approval steps (agent assigns approvers, there's a dedicated field to ho...
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Hello, I would like to know if the manager is absent for an extended period of time, a replacement can be assigned to issue the approvals. Our approvers field is a custom field asset, ...
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Dear support, We are planning to migrate the Jira tickets to the Azure DevOps organization. below are the questions that arose for me. 1 While migrating the ticket number will clone...
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Hello, In Jira Cloud, the notification rules an enabled. I was able to send/receive a Test email as well, but when I create an issue, I do not receive the notification on email.
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We would like to display the description of the status in the portal so that the user has more information. Is it possible via an app or no?
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Hi. Since 15/1/2024, all ITSM tickets that have been reopened can no longer be found/searched on the customer portal as status open. They need to be searched as closed to find them. ...
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Hi, I want do migration all 500 tasks with API, I must fill up the all fields in my form, I got the return 400 b'{"errorMessages":["Invalid request payload. Refer to the REST API docum...
Atlassian Community Events
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| 33 | |
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| Thursday | ||
| July 11, 2025 4:42 AM PDT |