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Jira Service Management
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We are trying to set up a power automate flow that ties into one of our projects with in JSM and when reviewing the email logs, it shows that the email failed to come in. Then at the top of the ...
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Hello, When i try to access to xporter project template from the settings of my project, i have a blank page with the msg bellow: Something's gone wrong Please Help
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Hi there. We're in the process of migrating from Freshdesk to JSM Premium and will be migrating all our existing tickets across. As part of that migration process, we will put the Freshdesk ticket ID...
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Hi, I have some articles that I want to add in catagories, but when I add a catagory, it appears on 1st screen, which I don't want. Is there a way to prevent that? Thanks
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I am trying to create automation to send the last comment on a task to a tagged user or a group. Tried with smart value {{issue.fields.Tagged Users.email}} , but i get following message in audit l...
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I've been trying really hard to understand why we would want/need a form attached to a form (JSM Request Type). It doesn't make any sense to me. What problems is this solving? Why wouldn't you just c...
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Hi "Sorry if the text seems harsh, I'm using Google Translate" We are trying to use discovery without using the administrator group, we have already set permissions on the CIVM2 WMI folders. Dis...
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I have applied one script in workflow post function, the use of script is to give me the latest comment. I'm doling a transition from A status to B status, during this time I'm setting a ...
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We're in the middle of a Jira rollout for our devs, but in DevOps we've been using JSM prior to that as a service desk. As they've rolled out, they've started using Jira Software components, which h...
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Users can create requests through the customer portal without creating an account. They receive a confirmation email with a "View Request" link, however when clicking the link they are prompted to cr...
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Currently setting up an automation in a team-managed project where once a certain issue has been created with a certain summary value, a task needs to be created two days later. As Jira automation on...
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From the documentation page: https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/ The Any domains feature allows you to decide how users with non-public...
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We have a custom field (in this example - "Related Control") which is configured to link to a Jira Assets object, but would like to set the value in certain automations. For example, suppose we have...
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Is it possible to take information from Bitbucket in Jira automations? I need to fill in the components field based on the pull request made and according to their repository, is that possible?
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I would like to have some more statuses added in my project for defects,test cases, and jira tasks. Kindly let us know what should be done for the same.
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Hello, i am looking for a way to create a issue via email channel. My primary requirement is to received a email of prefilled details in a template format. Map that template with JSM fields to...
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I'm currently encountering an issue while trying to create a Jira issue via the Jira Service Management (JSM) REST API. Previously, my code was working fine, but now I'm getting an error related to d...
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Hi We have on-premise Jira Server with Jira Service Desk. Recently our licence expired and we are unable to prolong it. So we are exploring possibility to migrate everything to Cloud. Our t...
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Hi all I want to create an approvers field in a service request . I only want a specific list of users to be the approvers. I want the approver step in the workflow to only send the approval reques...
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We are evaluating Atlassian Service Desk before subscribing to see if it satisfies all our Business needs. I am using Labels extensively. We identify the stage of the Project based on the entry in th...
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Hello everyone, recently, my team has stumbled upon the following issue: In Jira Service Management we have configured standard notification email-address for when a ticket is updat...
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I’m trying to create an object using /object/create from the Assets REST API. However, if two object schemes have the same objectTypeAttributeId for an object, this is problematic. Indeed, in my case...
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Looking at the api it appears that its impossible to do a update on specific attributes, It appears that the only option is to send the whole object each time with all the attribute data. Is there ...
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Hello, I want to automate as follows. When the task is created in the Service Desk project and the reporter X person, this task will be issue linked to another project. When a comme...
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Hello, There was a menu to go and see the portal account from "Settings" -> "User Management". However, recently it looks JIRA has up-versioned and this cannot be seen in "User Management". Anyon...
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| September 9, 2025 11:40 AM PDT | ||
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