SLA

Hello

I have created a few SLAs

1. TIME TO FIRST RESPONSE - 8h

2. IN PROGRESS - 96h

3. COMPLETE RESOLUTION - 720h (this start from In progress)

Issues -

1. SLA in 3 is not change in tickets

2. Why in 2nd it's showing 3d 24

Please let know if any additional information required.

1 answer

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0 votes

please share SLA configuration and ticket detail in which it doesn't appear.

Fabio

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