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Community resources
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Jira Service Management
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Hello everyone, we have a customer who uses the Lansweeper Help Desk and IT Service Desk add-on module in his company. According to the customer, there is no way to connect this system with our Jira...
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Hi all, I am trying to automate 'time stamp' field vs ticket 'created time'. Long story short... We have a ticket type, 'A' with 'Time of change' field (time stamp) that is manually fi...
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I am wondering about this scenario: Raising request in service desk via E-Mail. Can JSM grab contact information from CAS (Content-addressable storage) and fill the fields such as Name, Company Name,...
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Hi, I'm working part time with 24 hours per week. In tempo timesheet, a 40 hours week is set and I have always a big gap at month end. It's not a huge problem, but I would like to know, if I can red...
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Hello everyone Concerning the SLAs, by default the goal limits are in hours. For example, the request must be taken into account in less than 48 hours, and must be solved in less than 480 hours (4 x...
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while cloning a story, i want to make sure email notification is not getting trigerred to earlier signed off stakeholders
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I have just got the Knowledge Base feature enabled in one of my JSM projects and created a few articles within the confluence space. When i try to create a new ticket, i believe Jira should suggest ...
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In Asset and configuration management, I've created a custom Object Schema. I am trying to select objects from a different Object Schema, but it is locked, and I unable to select it as it is a System...
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How do we report possible phishing sites? We are getting emails for this product outside our regular enterprise and I cannot see how to remove or report this to Atlassian Support.
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Hi! We are using Organisations to limit access to different JSM tickets, however, I need to be able to disallow customers from editing this field. Is this possible?
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Hello, I'm not very familiar with ScriptRunner, but I'd like to see if it's straightforward enough to use a behavior to have some customized help text appear under a specific custom field, depending...
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Hi there, For the Canned Responses Pro Templates for Jira, is there a way to control which user can use it and which can't? I don't want every user to be able to the add on, only specific users.&nbs...
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Can anyone think of a creative way in Proforma to create a dropdown question that is populated with all existing issues?
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Hi all: Is there a way to create a report in EazyBI or in JSM to help Incident Management team to identify group of incidents ordered by SLA due date (for instance: 10 tickets will miss SLA in the t...
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Does anyone know if there's a way to allow customers to save a template of a form they submit often? Context: Currently, for each new hire we have, their manager must submit a form to IT servi...
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I clone ticket from support board to development board, Now in clone ticket which is on Development board our developer add some due date in Feedback Due date I want to copy that field value and make...
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Hola buenas tardes comunidad, necesito crear un campo personalizado de selección múltiple que según la selección que el cliente haga, habilite otro campo personalizado de selección múltiple con opcio...
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Preamble / Context We have a form for when employees want to request equipment/furniture. When this request comes in, we are wanting a comment placed on the issue letting the assignee know if the em...
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Hi all, Was wondering if there is a way to let external customers update specific fields on an issue once it's been created. Scenario: external customer creates an issue through the...
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Hi, I just made a nice queue overview including timing for the SLA (like, time to first response / time to reslution) in a date time format. But when i go to the issue navigator to export th...
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Currently we are getting the below error when trying to read this field "customfield_10101": "SLA Ti
"customfield_10101": { "errorMessage": "You do not have permission to fetch the list of SLA custom fields", "i18nEr...
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I need to build a Jira filter that generates the total number of issues remaining in a state other than “closed” for a given date range. For example, on February 5, there were 10 "no closed issues"; ...
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Hello Team, Good day, How can we remove the Request Type ICON permanently in Jira cloud JSM project. We need not require icon to the request type. Also, How can we rename the "Contact us about" in...
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We need a list of users who have been invited to our JSM service desk. Under customers we have a list of customer organizations, and within each one there are 0, 1, or more users, Some ha...
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Dear community I am trying to create a single kanban board for multiple projects. Problem encountered: I can't link all the projects present as per the screen below 1) All existing projects (attac...
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