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Jira Service Management
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Can anyone think of a creative way in Proforma to create a dropdown question that is populated with all existing issues?
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Hi all: Is there a way to create a report in EazyBI or in JSM to help Incident Management team to identify group of incidents ordered by SLA due date (for instance: 10 tickets will miss SLA in the t...
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Does anyone know if there's a way to allow customers to save a template of a form they submit often? Context: Currently, for each new hire we have, their manager must submit a form to IT servi...
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I clone ticket from support board to development board, Now in clone ticket which is on Development board our developer add some due date in Feedback Due date I want to copy that field value and make...
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Hola buenas tardes comunidad, necesito crear un campo personalizado de selección múltiple que según la selección que el cliente haga, habilite otro campo personalizado de selección múltiple con opcio...
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Preamble / Context We have a form for when employees want to request equipment/furniture. When this request comes in, we are wanting a comment placed on the issue letting the assignee know if the em...
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Hi all, Was wondering if there is a way to let external customers update specific fields on an issue once it's been created. Scenario: external customer creates an issue through the...
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Hi, I just made a nice queue overview including timing for the SLA (like, time to first response / time to reslution) in a date time format. But when i go to the issue navigator to export th...
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Currently we are getting the below error when trying to read this field "customfield_10101": "SLA Ti
"customfield_10101": { "errorMessage": "You do not have permission to fetch the list of SLA custom fields", "i18nEr...
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I need to build a Jira filter that generates the total number of issues remaining in a state other than “closed” for a given date range. For example, on February 5, there were 10 "no closed issues"; ...
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Hello Team, Good day, How can we remove the Request Type ICON permanently in Jira cloud JSM project. We need not require icon to the request type. Also, How can we rename the "Contact us about" in...
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We need a list of users who have been invited to our JSM service desk. Under customers we have a list of customer organizations, and within each one there are 0, 1, or more users, Some ha...
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Dear community I am trying to create a single kanban board for multiple projects. Problem encountered: I can't link all the projects present as per the screen below 1) All existing projects (attac...
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que función o que sintaxys debo utilizar para crear una cola de "incidentes escalados a nivel 2"? las colas que actualmente estan creadas son: nombre_categoria all. nombre_categoria open. nombre_...
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I need to integrate Jira with these tools, but I don't know if there is any integration with them. can you help me?
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My customers are a little bit concerned about URL that they hit because it is Atlassian URL (*.atlassian.net). I have my own domain certificate but I know it's not possible yet to use it in the platf...
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Hi Community! I need your help on a Asset Custom Field AQL for filtering the issue scope. In the Object Schema "CMDB", we have an ObjectType "Service Offering" that has an attribute '...
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Hi Community! I am looking for a convenient way to see how many and which once duplicates of the accounts do we have in Jira. I have exported an excel of all the active users for now, going one by ...
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...reached=false, paused=false, withinCalendarHours=true, goalDuration=SlaTime{millis=234000000, friendly='65h'}, elapsedTime=SlaTime{millis=2163363, friendly='36m'}, remainingTime=SlaTime{millis=231836637, f...
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The workspace does not open, but says that "database synchronization is taking a little longer than usual and please try again after a while"
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Hi team Any experience connecting the JAGGAER purchasing platform with Jira Service Management? Many thanks for your interest. M.A.
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Hi We currently have a customer portal which users can use to raise tickets by filling out various forms. We also have a Techbar team and users can visit the Techbar in person to handle their...
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We need to upgrade our Windows based JS and JSM setup from version 8.20.9 to latest LTS 9.12.4. After we successfully upgraded via the installer JS, as always we need to upgrade JSM via "Upload an A...
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...fUnavailability = customFieldManager.getCustomFieldObjectsByName("Unavailability Type")[0] config.unavailabilityType = issue.getCustomFieldValue(cfUnavailability) return true ${config.unavailabilityType...
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Hi there, My goal is to create a ticket through an email request and add a person who should be involved in the ticket every time the ticket updates, by including them in the CC field. I'd l...
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