Connection Lansweeper Help Desk and IT Service Desk on premise

[Benjamin Buchwald]

Hello everyone,

we have a customer who uses the Lansweeper Help Desk and IT Service Desk add-on module in his company. According to the customer, there is no way to connect this system with our Jira Service Management.

The customer also strictly refuses to submit support cases via our portal solution, as this means double work for him. On the one hand, the customer has to maintain the tickets in their system and on the other hand, they have to enter their cases in our portal.

Previously, we used an email handler to convert the emails into tickets. But we are switching that off.

Have you ever had such constellations? How would you proceed? Has anyone ever connected a Lansweeper system?

Best regards,

Benjamin