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Jira Service Management
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Hi all, We utilize JIRA Data Center, and the implemented solution for retrieving user hierarchy data from an Oracle DB table is outlined as follows: In our company's Oracle, there is a table contai...
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How can i generate a report that lists all my jsm projects and their Channel Access settings? I am trying to ensure that no project admins accidentally change the setting to open from restricted sin...
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HI, I am looking to send an email via automation rule to internal TM's once an issue type is created. I have everything working except for components appearing in the email. I have tried numerous w...
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Hi everyone! Several support requests opened by Amazon are somehow triggering low customer satisfaction scores. So, is there a way to block specific email accounts or prevent them from ranking the s...
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It is possible to have a large form that, as the client fills it out, becomes a draft, which he can later retrieve and continue filling out.
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Dashboard - Cannot use a Service Project's Default Report in a Service Project Report gadget templat
Within a service desk project, a default report is the "Requests resolved" report - which includes the exact kind of chart that I'd like to add to a dashboard. (created, resolved, & deflected). ...
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Email to tickets , emails being left unread suddenly and jira is not creating tickets We haven't made any changes . I looked at some logs but im not sure where to start troubleshooting this ...
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It looks something like this : " ------------------- Reply above this line Just confirming that we got your request. We're on it. " It does this for texts as well, we have it co...
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Hello, here is my problem. I have a Service project where I manage, potentially, some confidential information. I would like people to open or be tagged in certain tickets and make those tickets a...
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How to hide Request Types from the portal, but let people with the direct URL link submit a request?
Hi, We have some Request Types that we don't want to be shown in the portal, but we want people to be able to submit a request using the portal request form. (if they have the link) Currently, if...
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Hello everyone, I created some filters in Jira, and I wanted to update the search criteria. I managed to do this before, but now I can not find the save button to overwrite the search of a current f...
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I tried project.property assignee = 'Herbert Rodrigues'. I want to cread some dashboards using project properties.
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I have a script for license removal that I validate the last seen of the user, when the user has no activity for more than x days I make a rest api request to remove the user from a group (default gr...
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Hello I'm in the process of creating a new Form in order to attach it to a request type. Unfortunately i'm unable to link a particular custom field with a field in the Form. The custom field just do...
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...og4j public class Move { // String requestTypeName - Name of the desired request Type // boolean sameStatusIfNoMapping // Issue issue // String targetProjectKey // String t...
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Hello Community, Good morning! I would like help with the following point. When I give administrative access to a user through the site-admin groups, they receive access to the products but are not...
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I am trying to figure out how to start the process for our Atlassian client to be HIPAA compliant. When I start try to begin, it already says that a BAA has been requested? I haven't received one or ...
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When using the Jira Service Management Widget embedded in my webpage I can translate all fields by configuring the default language in the project, however the email field shows a "Your contact e-mai...
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In the schemas i can see there is by default a Services schema, you add manually services to this or you can add services through service desk manually and they are pulled into this schema what i ca...
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Hi Where are you all currently hosting your Jira Data Connections? I'm currently using a script that converts Google Sheet data into JSON, but the data randomly disappears, so I need something...
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Hi all, When a request is raised the confirmation email is sent to everyone in the organisation. How can I isolate this and the confirmation email is sent only to the requestor? Th...
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Hello everyone, I'm in the process of setting up a notification email for a project. For the message's recipients, I'm targeting "customers involved," which includes both the reporter and any reques...
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Hello, We have a strange problem with some users. For some of them, starting today, the queues in Jira Service Management (it doesn't matter which project) don't load. We managed to resolve the p...
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I want to use the automation action "Attach form" to attach a form in the Customer Portal after triggering it. But I don't know how to attach the form locked for editing by customer. If thi...
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I have updated to the latest version of SDM (datacenter) I have a workflow that requires multiple approvals from different people. I'm trying to follow this atlassian guide On the following ...
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