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Jira Service Management
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Hello! Does anyone know what are the accepted attachment types that a customer can upload when they open a ticket through the Jira Service Desk portal? Is there any restrictions set by defau...
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Any idea when this will be made available? All i have been able to find is "coming soon."
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Is anyone familiar with the Portal and in the top where you can see your requests? (see picture) We have some tickets being created from our Dev ops and they are coming into JIRA and stating Created...
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Hello, I was wondering if it is possible to link the options available on a single choice list to work off a filter. In other words, the selection of the dropdown is the result of the filter and aut...
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Hello, We are exploring "Jira Service Management Assets (Insights)" for asset management (hardware). Reporting and data representation is a important part for us. The native Asset reports ar...
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I'm new to Jira Service Management and have an need to modify the existing portal. There is a service desk portal where there are few topics. Based on the topic selected there is another ...
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We have a on prem enviroment of JSM and wanted to know if i can take advantage of jira call routing to help out with calls coming into our service desk
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Hello¡¡ I need to create an automation so that every time the agent is assigned a ticket, it is moved (in its current state) to a queue with the agent's name. Can you help me with this?
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Hello, I've created one Jira Service Management project with 3 organizations and some customers in each organization, but when a customer open a request through the portal in the issue I can't s...
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I have a licensed user whom I haven't an invite too multiple times. I can see she is in our tenant in Jira and in the atlassian user accounts (with a license.) However when she clicks on any of our t...
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When a non-admin submits a ticket for another user (as the requester/reporter) via the JSM portal, the form that was filled doesn't get attached to the created jira ticket. I am not sure what exactl...
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Hi all, I have entered two domains in the allow list in a specific project, but emails are still getting rejected. I have tried just the domain "microsoft.com" I tried "@microsoft.com" and I even tr...
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how to add the custom fields to default fields on jira service management so that it can be available on excel when export
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Hi, we are currently trialing Jira - SLA Time and Report add-in, with a view to subscribing. However, there is one huge issue. How can we set things so the SLA's and reports take the time zone from J...
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how w can avoid to generate tickets in jira cloud for specif email subject for inbound emails
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Hi there, I am looking to integrate a chatbot on to my customer portal once we purchase JSM (Data Center). The chatbot would be something that we have already built, not a chatbot provided through a...
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Is there any direct way of integration between Microsoft Azure and Atlassian Assets in Jira Cloud version? I have seen that there is a plugin in Atlassian Market but it is not available for the cl...
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In the smart value of {{webResponse.body.results.get(0).id}}, can the 0 part of get(0) be expressed as a variable?
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Hi everyone, We're encountering a challenge in Jira Service Desk when trying to copy and paste text along with images from Microsoft Word or Outlook into the comment text field. Unfortunately, while...
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A few weeks ago I started to update the 'about this view' feature that had been included on jira projects. We've look at it on the discovery Projects and really liked it. This then appeared ...
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Hello everyone, I am a new user, I am using the free plan because there will be a maximum of two people as agents/admins. I created the JIRA Service Management project as a reporting portal in my co...
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Hi All, I have been testing the Jira Assets Discovery Tool, i ahev configured all the settings and pattern files for the tool, i also see the Assetts Discovery Tools upload the hardware details in A...
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Hallo, ich habe eine Frage. Wir müssen Jiry von Version 8.20 auf 9.12 aktualisieren. Wo kann ich die genauen Informationen über die Änderungen zwischen diesen Versionen finden? Welche Tabellen in der...
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I'm a customer and I get a notification for every single thing that happens on each Jira ticket I've raised, including when I raise them - which I already know because I've done it myself. This means...
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Hi I need inspiration or advice when building our application layer with data in asset managment. I'm having trouble defining which terms to use for my attributes to assess whether an application is...
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| September 9, 2025 11:40 AM PDT |