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Jira Service Management
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Problem: We use the same email address both for sending emails via Mailchimp/mandrill (campaigns, info about account, payments etc.) and using it as a helpdesk email. We want to set up Jira service ...
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Hi, I have an automation rule to add participants to a request when it is logged by a specific person. That works well. Is it though possible to add an organization that I have created ...
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Issues newly created are stuck in the current status, they give an error saying "you do not have permission to transition this issue" though we are trying it with the global admin. If we change the ...
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I need to resolve a question. We have a Customer portal and the view is always being hided and need to use the show detail option anytime and customer/user feels it annoying. So is th...
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Is there a way for chatgpt or Atlassian AI to automatically reply to customer feedback (comment)?
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How can make Jira to auto assign issues on people that are currently on shift
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Hi All, I am using a service desk and the portal request has a form attached. This is a dynamic form. I want to create an automation which will look for the different fields within the form and the...
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Hi there, My use case goes something like this: I have a lot of comments in Jira (be it Software, Work Management, or Service Management) and I want to associate them with labels. For example, a lon...
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Hi Team, I want allow edit access only to the reporter when it is in a particular status. Please let me know the exact property I can use. Thanks in advance.
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...deal for white labeling). The potential workaround, JSDCLOUD-9174, was forgotten five years ago. Now, faced with this issue, I considered making the Help Desks "public" and configuring them not to r...
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Hello, I have set up the email request feature, and I am successfully receiving incoming requests using the default email account provided by JIRA. However, I am not able to send outgoing emai...
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When flagging a Major incident using the Major incident toggle can this be restricted so that only certain users have the ability to flag a Major Incident (ie. Major incident managers). Can the toggl...
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Hi! I have search in the NB, but can't find what I'm looking for. I want to have an E-mail Alert, when someone is trying to Log In to the Portal. When someone is trying to log in to Jira SM, the...
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I have a new workflow that we want to implement. In this workflow, we have several internal statuses, such as In Analysis, Commercial Review etc. We want these statuses to all appear as IN REV...
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I would like to make display Forms checklist items by accessing a simple database. It shows item dynamically. To achieve this, it is known that JSM's Data Connection functi...
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I have been doing this step: When i go to the board menu Share Board I have this message " At least one of your invites was not sent " This board can only be shared with workspa...
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As the question really, can you have multiple URL's pointing to the same JSM?
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Dear Community, Our customer has the following problem: When a mail is sent from jira@"OurCompany"․atlassian․net to another "OurCustomer" mailbox, it is recognized as spoofing by a Hornet Mailsecur...
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Hi all together, we use Jira Software Data Center 9.4.8 with ScriptRunner. We've got a custom field of type "Text Field (read only)" and don't want it to be copied when an issue is cloned. Ho...
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I want to import external data in Jira Assets. I am following the instructions available and the schema - https://api.atlassian.com/jsm/assets/imports/external/schema/versions/2021_09_15 I u...
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We had a contractor in who created a number of reports in Jira Insight. The reports had not been shared, and once the AD Account was disabled and removed, we lost access to the reports. Is t...
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Hi All, I've looked high and low but am unable to find a way to set my JSM portal to a custom URL. I saw that it was available, but can someone point me to it? I'm using Free JSM Cloud. Thanks! M...
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Iam trying to import some tickets through a csv file to a project in a JSM. But unfortunately, the summary field don't appear for selection (from - to) on JIRA. I would like to know how can I ...
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Example: If I have a Facility ID, and different account managers manage specific IDs, then can I make a trigger that makes ALL of the IDs for one account manager move to their bucket? When: ...
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What I am looking for a way to do is a custom field that is a drop down and based on what is selected in that drop down another drop down appears with pre defined options. Example: Drop Down...
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| July 11, 2025 4:42 AM PDT |