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Jira Service Management
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I don't know why there are visible border lines in my Filters(All users can see them). I searched for a long time but couldn't find where to set it to be invisible.
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Hello everyone, I see JSM has the option to create, multiple help centres. The options seem to be very basic and I don't really understand how to assign projects to the portal. Anyone have ...
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How can I get a paragraph break in the description field of a Topic on the home page of my customer portal? I have tried \n and \\
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I created some custom group in Atlassian user management. I want to add those groups as context and default values within the "Approver Groups (group picker)" field but not all the groups are showing...
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Hi all, hope you're well and that someone can help me as I'm starting to go crazy in identifying what I'm doing wrong. I've just upgraded our Jira Service Management to Premium. I've made sure I've g...
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I'm building an automation in which I want to integrate DataDog with Opsgenie, using Opsgenie as a receiver of logs from DataDog and as a trigger for another automation. I would like to know ...
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Hello - I have a scheduled automation and it's creating the needed tickets as expected. However, it's creating them in alpha order vs the order in the automation. Is there a way to force...
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I have two projects (Project A and B) that are both JSM. Project A used for HelpDesk and Project B used for Enterprise Apps. I created an Issue Type of Onboarding / Off-boarding that is associated to...
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I am currently working on integrating our Vitally and Jira platforms. To do so I would want to use the individual external IDs from Vitally for each of our clients (about 30) that we service to assoc...
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Hello, We are currently demoing JSM as an incident management tool for our NOC. The NOC will focus on monitoring Networking Equipment (Routers/Switches/Voice/Wireless etc). One topic that has been b...
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Hello community, When I'm trying to access my portal I received an error 403, but I'm administrator.
https://<mycompany>.atlassian.net/servicedesk/customer/portal/4
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Hi everyone, I am wondering what the meaning of the "Support group" entry is in Jira Assets. A brief textual definition followed by a couple examples would be greatly appreciated. I am fam...
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Hi everyone, Could anyone clarify the meaning of "Ownership group" and "Ownership type" in Jira Assets? A brief textual definition followed by a couple examples for clarification woul...
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Hi everyone, I would like to understand the exact meaning of the "Created" data entry in Jira Service. Is it a metadata on the creation of the Asset object or is it data on the asset itself,...
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Hello, tried to figure our this thing by myself but it's becoming more and more confusing. In my organization there is a Jira Help Desk portal where all our customer can open tickets. To organize wo...
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Hey Is it possible to configure Jira Service Management to allow opening tickets only through the customer portal? And how to allow the customer to register through the portal? And where can I expo...
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Hello! I have the same problem written in this question with my account. https://community.atlassian.com/t5/Jira-Service-Management/Not-Recieving-Verification-Emails/qaq-p/2635780 My account was di...
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Hello, Using the following option: I've found customers can add other non-customers to their issues and therefore invite these non-customers to our environment, making them customer...
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Es de suma importancia ver información de diferentes campos dentro de la ficha de una Organización y poder filtrar, Ccomo podría hacer esto? Ejemplo: Dentro de la Organización tengo un campo que se...
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Hello Team, I want to update Organization and Customer Details or custom fields using Jira ServiceDesk API. Does anybody have any Idea about this please reply with your thoughts on this chat...
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Me and some of our customers are experiencing an issue with Service desk portal. I also have it with the tickets I reported to other company. Both are on Jira Cloud. Steps to reproduce: open a tic...
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I would like to recive an email when someone use my @ in some project.
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Hello Team, I am planning to implement Jira for our HR recruitment team. Currently, we are following a manual process, and I need to get approval from management to use Jira. To achieve this...
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Hi! I have a similar problem like this one. But the described actions did not help me solve it. My moves: 1. The user has been added to the project's access scheme. He has the following r...
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After providing customer access to user . i was unable to add existing customer in organization
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Atlassian Community Events
| User | Count |
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| 36 | |
| 15 | |
| 8 | |
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| 6 |
| Subject | Author | Posted |
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| 3 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |