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Jira Service Management
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Hi, team! I'm facing some questions regarding permissions in Jira Service Management. I have two service portals, both for different purposes, one of which is private and the other is open to t...
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Experiencing an issue in which multiple customers are seeing tickets from other users. What could be causing this?
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Is it possible to to make a one-time change to rotation when someone is out sick?
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The customer portal filters that users see for their generated tickets need to be improved or further customized. Is there a plugin that allows this or a way to do it? It is not possible natively.
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Greetings All, I recently discovered Smart Checklists for our Issues in JSM. So I created one and found I can save it as a Template and then import it to any issue at will. Then I wonder...
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Hi all I'm trying to automate the approval workflow to populate the approver with the 'Manager' property from Atlassian Home/Jira Profile - I've connected this attribute via my IDP (Azure). Can thi...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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I want to automate JSM administrative tasks like creation of admin user while logging for the first time in JSM instance, license addition/upgrade, asset-azure integration. There are REST APIs for o...
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Hello, I am an admin for our Jira Cloud instance, and I am experiencing an issue when trying to suggest changes to user details (e.g., full name or email address) via the "Suggest Changes" functiona...
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Hi Community! It’s Shaun with the Jira Service Management team, and we are back again with our next AMA session. We are inviting you to ask us anything about what’s new in Jira Service Management...
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I need to modify this content, in which section can I find it?
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Hey community, I'm looking for some creative solutions regarding Asset custom fields on Cloud. We a have a list of about 10 items defined as an Asset but would like to show these in a specific (n...
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Maybe a silly question, but is there a way we could list all integrations or connections used by JSM in our tenant?
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Hello, I am testing the new feature "entitlement" where I see that I can create sub-categories such as level support, versions, contract date... I am interesting in building a dashboard with thos...
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Regarding the Version custom drop down fields update when a new Version/Release created Description: We have different custom version fields for the issues, whenever we create a version it a...
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Hi, I'm trying to copy an attachment to and auto-created link ticket. All my other required fields as well as auto-categorising rules are working. I have a rule to also include the attachment...
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I would like to for an issue tobe automatically closed in the GOLIVE status if there is no feedback or response. I already created but I do not know how to test it without waiting for 14 day...
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What is the smart value for getting the "creator" of an asset, not of an issue?
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Hello, Our clients receive a new email everytime we add new comment to existing issue. Can we somehow change this, so clients could see also previous conversation, not just that new comment?
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Hello. I wanted to ask a single question for which I could not find an answer. I wanted to know if it was possible to perform Assets imports of an object type and to specify in the csv file the typ...
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My team were unable to access Jira Service Management at a little after midnight Saturday 19th October. Was there an official Maintenance Window or was there an issue. I do not recall seeing any no...
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why does the image in canned responses become attachment? but in the comment is only image? How can I achieve in canned responses that image not become an attachment? here's I'm trying to achie...
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Dear Team We need to Integrate jira service management with beyond trust remote support. Trying to upload app showing installation in progress. its taking too much time.
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Hi Team, Auto close ticket if no response in 7 days and reopen if replied to close ticket within 7 days Please help anyone or share JQL script where i can directly put to execute it. Regar...
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