Scheduled Maintenance 19/10/2024 - Midnight

[Rus Yates-Aylott]

My team were unable to access Jira Service Management at a little after midnight Saturday 19th October.
Was there an official Maintenance Window or was there an issue.
I do not recall seeing any notification about any upcoming maintenance.

If there was can someone please advise if and how this was communicated.

[Joseph Chung Yin]

@Rus Yates-Aylott -

I agreed with @Manoj Gangwar , there was no scheduled downtime on JSM for all customers from Atlassian.

You can always review the following link to access the latest statuses for all Atlassian products - https://status.atlassian.com/

It seems it is an issue just for your site.  You should contact Atlassian Support (https://support.atlassian.com) to find out the reason of the downtimes for your site.

Best, Joseph Chung Yin

[Manoj Gangwar]

Hi @Rus Yates-Aylott I have not seen any issue reported recently. You may check if there is some network issue if you are using vpn

https://jira-service-management.status.atlassian.com/

[Rus Yates-Aylott]

This is what my agent received.
It doesn't look like an error. It looks like a scheduled outage.

[Manoj Gangwar]

Yes, it seems maintenance in progress for your site only.