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Jira Service Management
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Hi all Silly question that I feel I should know :D What JQL can i use to find tickets in a project or accross Jira that is in a status that requires approval from someone? Thank you Yatish
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Situation User was previously JSM portal customer only and could see all requests in the portal. User has now been given access to Confluence so they are in the Confluence users Group and the Jira ...
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...escription: "Mapping for Devices", attributesMapping: [ { attributeExternalId: "object-type-attribute/device_id", attributeName: "ID", attributeLocators: ["id"], externalIdPart: true }, ] } ] } };
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We have JSM project with different custom fields. We have "supplier" field where every month we need to add 3 to 4 new values. Currently site admin is doing this activity, we want to give control fo...
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Hello, Our JIRA atlassian project has a custom form name "Infra custom forms" which has the resolution notes in it for the tickets that are resolved. Ideally , I export this man...
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I need a piechart to show the count of ticket per Request type. but it doesn't show the request types and I can't click the result. I have 9 request type. and this is my set up for the piecha...
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Hi! We have different types of cards (e.g. parking cards) that can be reserved. We would like to map a reservation system in Jira Service Management. It should be possible to see which time periods ...
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Hi all, need some help. Can anyone please tell me why I cannot or how can I get my Version Report to look like what I want it to look like? See examples below: Expectation: vs - Reality: H...
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Hello, In our JSM project, we use customer notifications to notify customers once the request is resolved. Right now in the customer notification, we have set the standard content as "Your request ...
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Hi all, I am basically working on an automation where a have a bunch of plain text names from a multiselect (we'll say for examples sake a, b, c) that I need to replace with IDs (we'll say x, y and ...
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Hola! Por favor me ayudan con esto? Necesitamos que cualquier usuario pueda crear filtros, por ejemplo, a partir del campo "persona asignada"? dentro del universo total de todos los proyectos. Hici...
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Hello, I have created a new generic JSM project using the IT template. I need to edit the main portal customer screen and I can not find that screen. Any help is greatly appreciated...
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...owever, within our Organizations, we have a detail field for if an Organization is part of our premier success program. If this is true, when an issue is created through our portal by one of the c...
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Forgive me for the terminology. I am looking for a way to declutter a Service Management Project. Typically the workspace is used for ticket processing. We have a 3rd party vendor who works with us. ...
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I have an automation with the following goal/setup: 1. When we indicate "Yes" on a Billable Field (custom field), for any ticket, a new ticket is created. 2. The new ticket is linked to the trigger...
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Problem Statement: I have an Asset custom field that takes multiple objects. I need an Automation that allows the user to create a new Asset and add it to the values already in that field. The prob...
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is there a way for the customers to see the priority level of their own requests? i know that it shows on each individual request but is it possible to see the priority level when they look at all th...
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Hello, I was wondering if Jira Service Management has an ability to simply accept email requests without the need for full portal/account creation. I ask as we have a department in our compan...
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So on the request type settings there is that function to show different workflow status names for the agents and different names for the the customers. But can this somehow be linked to the workflow...
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How to Limit option of custom fields based on issue type for example incident issue type customfields ex : option a option b service request ...
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Hello, I am importing asset data via CSV into Jira Service Management, and one of the attributes refers to a service defined within a separate schema. How can I correctly define this within the Impo...
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Designing a form, where, due to it's criticality and being free text, we have asked the user to type an input twice Ignoring the fact they can just copy n paste from one to the other, I was trying t...
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How to create a JQL to show the tickets resolved within the 4hours, 8 hours, 12 hours and 16hours from the time of creation.
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Hi, I currently have "Manage Sprint" permissions, although I should not be able to. I have a Jira Software board, that displays issues from 3 Jira projects. All 3 projects use the...
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Unable to Change Issue Type in Bulk (Jira) - Incompatible Field Configurations and Workflow Associat
Hi everyone, I'm currently trying to perform a bulk change in Jira to modify the issue type of 18 issues from "Evolution" to "Bug". However, I'm encountering the following message: ...
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| 25 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |