Community resources
Community resources
Community resources
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Jira Service Management
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Hi Team, Will someone kindly clarify the differences between "Atlas" and "Atlassian Access"? Our organization is paying 21,000 USD per annum for Atlassian Access. We are using JIR...
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I want to change the SLA status using automation, let say if the ticket status is changed to "Pending Customer Side" then SLA status should be changed to "Done"
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Hello, Does anyone know if there is a way to add graphs to a customer portal? Thank you Dave
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Dear Community, We face the issue, that we have a legacy asset custom field within our instance, where the possibility was given, to checkmark the option "Restrict to user related objects":&nb...
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Hi, how can i move the customer to the group of the clients, after we gave him more permissions, has been made the "new" account. Now he can't see his own old requests and others from the members in...
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We have a object scheme called "Zuständigkeitsbereiche". After a issue is created, we can assign a "Zuständigkeitsbereich" (area of responsibility) to an issue. This object has attribu...
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I have set up the product such that anyone can make a ticket regardless of if they logged in via jira account but it always asks for email saved as Reporter. When they are logged in through ...
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Hi, Is there any way/add in app that can provide me with CRM functionalities in JSM Data center?
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Hi community, Does anyone has an example of a successfully working form for requests to be opened for jira administrators (to make work process more effective)? I'd appreciate if you will share if ...
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Hi All, Today, everytime someone replies to an email which was used to log the ticket in Jira, it is now creating a new ticket with the reply? This has never been an issue until...
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Hi community. Is there any way to have SMS and email notifications in Jira service management, the following to be included: 1- Sending emails/SMS to customers 2- in case of failed emails/SMS they...
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I am creating a new request type. The form has 10 fields (of different types), and the user should be able to create as many of these 10 fields as they want. We can think of this as a table structure...
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How can I get the reporter group so I can add the condition in automation? I create a 2 group in Atlassian admin and a people on the group. is there smart value or other way to check the reporter g...
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Hi, I would like to create issues for internal use only that can be connected to an organisation. The issues should only be viewed and edited by internal users. External users should not even be not...
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In Issue search filter page where it is having the list of all the issues and specific issues can be filtered out using filters(Project, Issue type, Status and Assignee) available in the page, the Up...
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Hi, We have a Jira service management data center version that will soon expire. Is it possible to extend its licenses for six months instead of a year? Is a monthly renewal possible?
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when i am creating the ticket i don't want the above highlighted option could you please guide me
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Hi All, I want to add custom tags to opsgenie alerts post alert is created . But on opsgenie jira integration I am not getting any value in dropdown . I tried to add the value and then aga...
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I have gone through my settings and I am not sure what I am doing wrong here. My project has about 20 open incident tickets. When I go into the portal I am only able to see 4 of them by going to Requ...
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Need change type of Project from team managed Software to company managed software, Thanks!
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I created a new service project and the 'Work Log' tab or action is not enabled on the project like my other projects. Where do I enable it or change the project type to ensure I have worklogs ...
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We have a team that get ideas in via our JSM portal. I previously set up an automation to create an item on their backlog on their JS project which copies across the values to those exact sa...
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When adding a task to a parent JIRA, right now, the only field that can be completed is the summary field. After that, you must open up the dialog box to fill in the other fields. Is there a w...
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Good afternoon, Please let me know if the production timeline for migration for Opsgenie is still October 7th. Please also provide any documentation regarding the Opsgenie migrat...
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Our Project does not need this particular feature and the users do not see this in the older Jira version. But I notice this appears in the new Jira Data Center version and wonder if this secti...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |