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Jira Service Management
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Hi there, I'd like to set up 2 different portals - one client facing on our products and the other for our employees to raise IT service requests. Is it possible using 1 Jira Service Management insta...
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Hey all! I'm trying to figure out where to configure the Assist integration in Slack that allows us to open Halp tickets. When using the app in Slack, it gives a drop down list of JSM projects...
543 views 4 0 Deleted user July 10, 2024 -
Buenas tardes. Estoy intentando realizar carga masiva de subtareas, a través de la función Import. La importación funciona correctamente, no da ningún problema a la hora de validar, y genera los ele...
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Hello! I have been trying to find out if there's a way to configure JSM to reply to to requests raised through emails in the same email thread it was created from? Example: Customer raises a reques...
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Hi all, Goal: 1) Reporter should be able to choose a user in the customer portal (made an asset user picker based of "Assigned" attribute). 2) After choosing the user, the asset field shou...
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I have configured the following validator in the create transition of my workflow. I have published the changes, and tested the expression for conditional validation. This validator is su...
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Does anyone know of a way to assign priority to incoming tickets from certain users? I.E VIP users send in a ticket and it is automatically assigned a different priority and SLA. Is there any way to ...
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I could only find posts about auto replies when tickets are created. Whenever I'm away from the office or not working, I set an auto reply and corresponding voicemail greeting for my customers that I...
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When creating services under project services in ITSM - I can not figure out how to link the teams. Teams are set up and are visible but when I try and link them to a service they are unavailable eve...
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Hello, When requests come to us, we have a process where we send them for approval and while they are waiting for approval, they are in "waiting for approve" status. If the relevant person a...
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Hello, I am trying to use the JavaScript code snippet that is generated for embedding issue collector in our react code, but I am facing UI positioning issue on my website when I do that. So, I wan...
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Good morning, I have a strange puzzle. I am a (newer) system admin and have Browse Users global permission. When I search by typing in a user's last name in the Reporter field, for examp...
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I have a parent task that is 56 hours overdue (show in SLA) but it has some attachments and I converted the name of the attachments to subtasks. Of course, because I created the subtasks today, it do...
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Hi All, Trying to implement Jira Rest API client using sprinBoot 3.x and Java 17 version. Getting the below error while implementing , came to know that JiraRestClient ( AsynchronousJiraRestClient ...
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Hi everyone, we are relatively new to working in the cloud and with JSM and have the following problem. When our employees create an issue for a JSM customer project, the organization is not a manda...
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Hi Jira I have setup a couple projects and now cant access to some of them Jira redirects me to Projects page I have recreated the projects, checked with different browser, and clear cash and cookie ...
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Hi, we want to use Virtual Agent with Google Channel. It is there any API that we can use with Virtual Agent to create our custom Channel? Thanks
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Hi everyone, How can we connect two different projects? The idea is to create issues in Service management and duplicate them in project development so we can cooperate with other users who are not ...
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Hi, I am curious what others have done or if I could get Atlassian's experts' advice on trying to make my set up as efficient as possible. Others are able to chip in their set ups and how their 3rd ...
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We have a JSM / JSW Data Center instance 5.12.8/9.12.8 LTS with ScriptRunner 8.29.0 in place, where we would like to give JSM agents the possibility to pass issues over to JSW developers. In a regul...
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Hi all, when i try connect a JSM project service to Teams, i have a problem configuring the agent channel on Teams channel. Previously the channel had set the same JSM Project Service, but on proje...
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Dear all, We are testing some functionalities of Jira Service Management and particularly we would like to create users as "customer" via JSM REST API. However, we have noticed that, when we are doi...
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Hi I have a simple workflow where any status can transition to any other status, and the user is restricted to fill out the Valid Due Date field only. The issue I'm facing is that an error mes...
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Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |