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Jira Service Management
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We would like to make our web application to directly create a Service request or report an issue to Jira Service Management. Is there a way to do this?
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Hi, Community! I am looking for a solution on how to create a duplication of tickets per site ( customer name - there is a custom field for it) when I need such duplication to happen at specific sta...
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Mi duda es saber si es posible cambiar el campo prioridad de una incidencia de manera dinámica en base al impacto y a la urgencia. en mi espacio de trabajo tengo 5 prioridades 1 de ellas est...
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Going through the menus: Projects / [Project Name] / Project settings / Summary Within the Summary page, the Priorities are listed as follows: Priorities Priorities are ...
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Basically I want to extend upon this: https://community.atlassian.com/t5/Jira-Service-Management/Automation-Rule-transition-waiting-for-support-to-waiting-for/qaq-p/2072503 However.. I only wan...
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Hi, I have created a custom field that is shared between different projects and screens and has different context values. This means that the Reporting Type field has different values in other pro...
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Hi Team, We have noticed that in the JSM tickets only the reporter of the ticket is getting updates posted by our team working on the ticket. Situation: Sometimes after shift handovers on c...
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I would like to create a calculated custom field resulting of the next operation. timespent (obtained from the worklog) * cost per minute (this is always the same = calculated custom field Th...
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Hi Team, We have noticed that adding new customers to an existing project is a functionality which is not limited to just admins and it is causing some misinformation in projects where just a user i...
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Hi Team, We are getting the notifications for the migration of the Opsgenie setup to JSM. Kindly help me with the below queries: We are currently using the Opsgenie system for on-call schedules wi...
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Hello everyone I'd like to change that image in banner section of customer portal but i cannot do it well, because idk which is the size of that... if anybody knows it, i'll so thankful.
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Hello! I have setup an automation to let customers know that because their ticket was submitted during off hours(weekends), they will have limited support. The automation is o...
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We have a team-managed service project and are using the REST API to upload attachments to a ticket using 'rest/api/3/issue/{issue_key}/attachments'. We add a customer-facing comment to the tic...
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I am trying to create a custom field appear/allowed to be written by the requester when an answer from a previous custom field is chosen. It is similar to a Cascading Field where the first field has ...
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Hi the community, I would like naming the label dashboard, with the first name or the last name of the user Jira authenticated. is it possible or is it only the static label thk
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It seems like every time this website makes a change it is something that impacts its users in a negative way. The Assign to me button on the Create issue page has recently been move...
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Am I able to run a query to see which issues were created in the JSM portal, versus which issues were created in the Jira backend? We are trying to determine how many devs are submitting incidents u...
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We would like to add the responder added to the report.
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This seems like it should be so straightforward but I cannot figure it out. When a linked issue (issue B) is created from an existing issue (issue A), I want the values of Assignee, Reporter, and Org...
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We store about 100 devices for our various departments when they aren't assigned to a user. Every month we need to audit what's in storage in order to show that what's in our storage matches what our...
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Is anyone open to share their SLA Success Rate Target %? Currently my team is using a target of 90% Success Rate for First Response within: 1Hr for Highest Priority 4Hr for all others Time T...
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Hi Dear Colleagues, We have the following case. We have 2 instances and want, when exporting tickets from X instance, in the List View we can see the linked issues from the Y instance, but when e...
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Hey Team, We are currently in the trial period of the Premium plan for our instance ("https://cmimediamint.atlassian.net/"). As per the Premium plan, email notifications should be un...
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Hi, I'm creating a service management project with available email requests. My question is: How can I add the email that originated the ticket as an attachment of that same ticket? Thank you, Du...
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Hello everyone, I am currently working on a service project on Jira service management and was wondering if it is possible on changing the project type to a project with both sprints and queues. &n...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |