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Jira Service Management
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Hello, We have dedicated project for one Client/User which raises a ticket when it's needed, but one day, out of a clear blue sky we started to receive massive number of duplicated message...
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I product reports based on number of calls outs etc in a week, this was done in the Analytics section of Ops Genie - where can i find this now in JSM since the migration? Thanks
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Hi how can I hide a specific SM from portal? Thanks Rom.
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Hi, I have a customer having two Jira instances, one for test and another used in production. They are having over >100 automation rules. These automation rules have changed over time, resulting...
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Hi once i click on collapse\expand in Jira list is does not work as expected. I do not have this arrow. how can I make it show as it shows in the black background pic I want...
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When an object is created in Assets, create a customer in JSM and add him to the object's attributes
In asset management, I have an object type "Customer's Contact" with an attribute called "mail." I've attempted to create an automation rule that retrieves this mail, creates a customer in my JSM Por...
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I have an asset list in my Jira SM. Sometimes, the assets section in Jira runs very slowly. Could you please provide any ideas to optimize the assets section to improve performance in my Jira SM?
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Objective: I would like to apply my automation that calculates decimal percentages to several fields. I currently have the same action being applied to 4 separate rules for the 4 fields. Here is just...
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Objective: I have an existing rule that produces a decimal proportion, BUT I need it to produce the percentage and round it to the nearest whole number. This is my current rule: Attempts: ...
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Objective: When a child issue is created in the parent (epic) issue, I want the issue to copy the parent issue's field onto the child issue. In my case I need 4 fields: - 2 custom fields: Faci...
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Hello, I am attempting to migrate some data from our Server instance of Jira Servicemanagement using the official docker image. We have atlassian/jira-servicemanagement:5.12.2 on one machine, this ...
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Can you configure the portal to return more than 5 request types in the search? Why do the search results only include the request type name and not the description? How are the top 5 request typ...
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I am an admin within my service desk project, but I am not seeing the option to add the sprint field to my Service Management issues. This may be something that only our full Jira admin can do, but I...
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While working on creating additional Request Types for a Change Request Issue I noticed that I am missing a custom field called "MaintenanceStartTime" in my SLA section. When I go to sea...
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Hey community members. I am trying to add the "Requests deflected" report to a dashboard. I have attempted to use the "Service Project Report" gadget, but it does not appear to allow any of ...
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Our IT project is a JSM project. We do not want developers or other team members to create tickets Jira Software, we want them to use the portal. If I create a ticket in Jira Software (I'm the Jira ...
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We recently upgraded our OpsGenie to Operations which went quite well. As we work thru our next steps in improving out process, a couple of questions stand out Will there be an ability to find ...
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Hello, I want to know if there is a way that I can customize the thank you toast message that is displayed after submitting an Issue Collector popup.
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Hi Attlassian community, I've a ticket that is related to 28x assets. When I tried to add them in the Jira Project I get the following message: "This field can only store 20 objects" Is ther...
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I'm setting up a virtual agent and editing an intent flow from the "Salesforce - Access" template. I have created the step "change request type and fields" and I am wanting to change the request type...
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Dear all, We have an Issuetype so calles "Maintenance". Within this, we are tracking the development activities to solve an incident, which were reported by the customer. The customer is flagged in ...
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Hello, Iam new to Jira and the community, and would like to know if its possible to link or at least navigate from an issue in Jira to a confluence page. So for example, lets say there is...
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Hi everyone, I added issue collector to my webpage with custom trigger button. Now i want to log when new issue submitted from frontend via Issue Collector. As you now, I cant access iframe cont...
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Hi everyone, We were looking through the object graph for one of our objects and we noticed the following: We see the reference System-Integrations multiple times. In the background, in Genera...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |