Where are team calendars?

[Lynnette Akamine]

I keep seeing posts about setting up team calendars but I only see one calendar and it's for the whole project. How do you setup different calendars within the project?

[Walter Buggenhout]

Hi @Lynnette Akamine and welcome to the Community!

You tagged this question as related to Jira Service Management. If that is correct, Team Calendars are a feature of Confluence (Premium). That is a different Atlassian product - see its landing page here. In the context of service management, it is where your knowledge base would live, linked to a service project in Jira Service Management (JSM).

JSM only has one change calendar in a project. You can't add more there.

Hope this helps!

[Lynnette Akamine]

Do you know if there are apps/add-ons for calendars? When I look, it seems like everything is just an integration to other software (MS365, Google, etc). I just need a calendar within Jira, not trying to integrate with anything.

[Walter Buggenhout]

Can you be more specific about what you are trying to do? There are calendars in Jira: there is a change calendar right inside JSM and Jira has a calendar view to. 

[Lynnette Akamine]

But that calendar is configured for everyone in the entire portal, correct? I need a calendar just for my team, for specific service requests.

[Walter Buggenhout]

Ok, so you are working with multiple teams resolving tickets on a single Service Desk, if I understand that correctly. Why is it so important that this is a calendar? And what is the real problem you are trying to solve?

Is there any reason why you can't use a (or multiple) queues for your team, e.g. only for the items having a due date, ordered by due date? Or a list of issues on a dashboard?

While a calendar may be graphically appealing to look at upcoming work for specific dates, it also definitely has its limitations when it comes to displaying information about the work itself.