s it possible if the customer can select or change the approver when approver is not available?

[Seenivasan K]

Is it possible if the customer can select or change the approver when the default approver is not available

[Cristian0791 · Accepted solution]

Hi Seenivasan,

After the ticket is created the only person that cand change the value of the field is the Agent,

The customer cannot change any fields. He can only let a comment in the ticket or add attachemnts.

Hope this helps.

[Seenivasan K]

Are there any available options in workflow transitions??

[Cristian0791]

Yes,

You can create a trasition with a Screen named: "Change Approver" that will contain the field Approver. This trasnsition should be prior the Approval status. But keep in mind that this field can be changed only by an Agent not customer.

[Seenivasan K]

Oh, okay, that's not what I want. I think my question is to be in future workaround.
Anyway, thanks, Mr.@Cristian0791 for your time.