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no access to atlassian

Ducros,Rebecca,FR-Issy-les-Moulineaux,Digital & Social Media [X]
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October 28, 2024

Hello 

 

 

 

I have a problem connecting to my Jira Service Management account. It has always worked well but now when I try to connect I have this message that appears.

Meaning : “It looks like your account rebecca.ducros@purina.nestle.com doesn't have access to the help center. Try contacting your administrators to grant you the required permissions.”

I log into my Atlassian account and it works. I don't understand. Can you help me please ? Jira issue.png

1 answer

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
February 23, 2025

HI @Ducros,Rebecca,FR-Issy-les-Moulineaux,Digital & Social Media [X] ,

you ned to ask internally to a jira admin in order to check your account with Service Management project.

Hope this helps,

Fabio

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