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Jira Service Management
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We created a portal in service management for tracking employee leave where they enter in their, name, start/end dates and a drop down menu for the name of their manager. I tried to build an au...
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Hello, use case : i need to send the binary/base64 data of the attachment to a external system. I have the file name and I need a way to extract binary/base64 file data using the file name. is ...
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Hi, I have an asset custom field named "Reporter's Assets" that is visible on issue view and return the objects correctly. The filter scope of the "Report's Assets: Owner.User...
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My team is migrating from a stand-along Opsgenie instance to the Opsgenie solution offered within JSM. Prior to moving we used terraform to define our integrations, on-call rotations, escalation poli...
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I have been creating new help centers to organize the different service desks we have. When testing how it looks with users by logging in as one, I noticed that the search bar will reveal other confl...
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I was creating new help centers to better organize the different service desks we have. But was unable to find a way to change the link found in each project to go to their new help centers.
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I have a plan setup that shows epic to epic statuses for all of 2024. One of my epics is not showing up on this plan. Just one component filtered, the rest of the filters are clear. The component is ...
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I am looking to expand from the free instance of JSM and was wondering what the monthly cost will be to add 10 more agents to the 3 I have currently? Regards
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We have several projects, each with a different set of groups they need to assign people to. By default, the group picker in all projects displays groups that have a "*" prefix. We also have groups t...
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Hello - I am trying to create a JSM automation using Assets attribute information. I want to create a new ticket based on the refresh date attribute for Assets (laptops) and add information about the...
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Per the Atlassian team, Help center portal - how to customize tickets sort, the Updated Date column should be available from the Customize Columns screen. I do not see this option (as...
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hello, Do you know if there will be any update for the IA for this feature : " Summarize an issue's details using Atlassian Intelligence We would like to see for the summar...
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Atlassian makes it sound simple, but it feels far from it. I added options to a workflow not realizing how difficult it would be to remove them. My question is simple - how on earth do you edit a wor...
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I am unable to view the attached forms via the app (Jira). Is there any configuration?
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When a Team Member exits our company, we desire to remove them from their software licenses setup in Jira Assets as objects. I would like to utilize a Jira automation to accomplish this. ...
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Hi, community! How can I create a filter for a dashboard to see time that passed from creation to closure of task with excluding some statuses in between. We have such an SLA but want to see tickets...
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Hi, I have changed the email address to submit tickets tickets on an ITSM project in the past and it seemed to not allow any updates to the user of progress once changed. I am referring to changing ...
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Hi , I hav e two questions: - it is possible to decide , within an organization, which external clients share their requests from portal and which ones do not? - Is it possible, within an organizat...
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We have different teams working in ICT. We assign tickets to the groups, and then the resource who is working on any ticket, assign it him using "Assign to me" option....I need to know to put "Email ...
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...s in the initial status "Waiting for support". Now we change the status to "resolved" and the Issue Screen appears where I can leave a public comment. Then a mail is beeing send to the c...
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I have sync active directory in JIRA but the problem is if a user account is disabled it is not appearing in "Reporter" field...If we receive a request from a user whose account is inactive s...
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have user who creates multiple requests with same subject line which, rather than creating a new issue , it adds it as a comment to an older ticket? ( ie the reverse to the FAQ) any guidance wh...
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Hello, we are working on improvements in our self service portal but I´m struggling with following things. Could someone help me with it please? 1. when ticket is raised today, the message sa...
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What are the Jira default database table entries to be removed if we want to delink an issue?
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Hi, is there a way to auto assign a group of non-licensed users as participants to for a specific custom group I have created using Automation? I can do this for Watchers but not participants...
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