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Jira Service Management
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I have a JSON response body that contains an id within a web request that I previously called for . I'm attempting to use the substring between to fetch the ID, but it's unsuccessful at finding...
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I do not see the recipient option under the filter subscription. It only defaults to my email id when I setup a subscription. Is there a way to send the notifications to a group in Jira?
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I'm fairly new to Jira and am not a system admin but I am the project admin. I'd like to setup an automation whereby the components are identified and assigned based on the content of the summa...
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Can I have a different form structure for Jira mobile app and Jira website (both Cloud) when creating tickets in the same project?
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A proper ITSM normally has a technician availability calendar. Is there such a possibility in Jira Service Management?
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I am running Discovery on our Assets. IDiscovery comes up with a variety of "Status". I am wondering how/where is gets that info from i.e. pattern files, but more importantly is there a meaning for ...
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Dear Jira Support Team, I hope this message finds you well. I am experiencing an issue with the automation rule I set up in Jira to send a daily email to assignees of open tickets. Despite correctl...
393 views 5 0 Deleted user October 4, 2024 -
Exportar da pesquisa de satisfação
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We have a complicated entitlement system, and I'm not sure how or even if I can configure JSM to accommodate it. Our customers can have multiple Support Agreements that can apply to different product...
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Hi Community! I’m writing because I want to hear from you. We recently conducted our annual State of Incident Management report which surveys 500 employees working in dev and IT about their inciden...
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Hello, Could you please assist me with modifying the text on the Jira login page (Customer Portal)? Specifically, I would like to change the phrase " i-Metrix ITSM" to "Get Suppor...
712 views 9 1 Deleted user October 4, 2024 -
Hello, I want to create a new form for my website, but I’ve only found Jira widgets so far. I’m looking to add a complete form to my WordPress site. Is that possible, and how can I d...
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Hello, I am new to Jira, and here is what I have done so far: I created a Jira Service Management project with a customer portal where clients can view their requests. I have also set up SMTP mail f...
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Hi Team, We are a small team and are using Jira. On average we have less than 10 active users, but always more than 3. Now we would like to integrate Jira with Jira Service Management, which is fr...
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My form has a lot of logics when loading, about 10 second complete loading When user edit the record, they can change the content of field suppose to be read only Is there any way can avoid that, l...
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リクエストタイプを作成し、ステータス変更を実施したいのですが、管理者権限があるにも関わらず、「このステータスをトランジションする権限がありません」と表示されてしまいます。 トランジションの条件は何も入っていません。 よろしくお願いいたします。
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Hi, When the customer creates a ticket, he should receive a link to a document after the ticket has been created, which he should approve or reject. How do I get the link to this document ne...
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The company where I work have an internal discussion regarding where to log work, in the Atlassian ecosystem. We do AV installations and often do service and maintenance work at the customers ...
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I have Single Select Custom Fields name ticket Type that have 5 options I'm trying this scenario Request Type 1 in ticket Type I only need to show the 2 options Request Type 1 in ti...
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I've modified my customer notification templates, but I'm stumped on the approve/decline buttons (see below). What are the classes for these buttons? They aren't effected by .button
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Using an API call Referencing ADF: Document builder (atlassian.com) I have successfully set the description field as: { "update": { "description": [ { "set"...
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New to JSM and about to create our first project (an IT service desk). What happens to the project if the user who created it has their account deleted? If I created the project, for example, and I l...
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Hello! I'm trying to configure a request type in my JSMT project and want to allow the customer to be able to pick an approver group. However, after adding an approval step with approver group selec...
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hello I have a question How can I ensure that the customer can no longer respond to ticket requests with the status closed or is that not possible the question refers to my support portal
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I am very new to this, but I have heard that for service management your product helps, I wonder how to begin, is there a way I can get a human to help me?
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