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Jira Service Management
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The company I work for is a strong proponent of Atlassian software. Our software and manufacturing teams heavily rely on JIRA boards to track, resolve, and communicate issues. We offer a proprietary ...
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Is it possible to link multiple different components to different forms individually? Right now, I see whatever is in the component field can link to any customized form, but I can't choose individu...
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We would like an automation to send out an email if a particular group has any members added. Ideally we would like it to include the person added and who made update. Is there a tr...
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Hello Team, We are planning to integrate Hire right Crowdstrike with Jira for ticketing. Could you please help us with steps/SOPs/Documentation's to carry out seamlessly. Thank you
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I'm am trying to import data in an Assets Object Type. The label attribute is set to allow duplicates; however, if my import source has a duplicate entries for the label only ONE entry is imported. I...
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I want to setup a queue for my support project. Since I am the one that receives client support tickets, it is up to me to try to resolve. If I cannot, I create a dev ticket which goes into another p...
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There may be a similar question out there but I am struggling to find a working example. hopefully someone can take a moment either way to assist. Here is the scenario. We have JSM and I need ...
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JSM Assets - Microsoft Entra ID (Azure AD) Beta Integration stopped working. After a few months of working correctly it start giving the error Please check your connection or try again at a ...
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I have had an automation set up with no issues for months. This automation should assign to a specific person once a status is chosen. See breakdown below: On 10/1/24 at 3:22pm the autom...
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Select data from particular regional Select data from particular subject Test data from particular subject Result sheet and send it Check out the request Resulting in state Declaration result ...
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Up until last week whenever we clicked on a linked contained in a custom URL field, the link would open in a new tab. However, now when we click on the link it opens on the same page. Does anyone kn...
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Hi, I'm working on creating some new forms for our support desk so customers can give us more information when raising a ticket. I would like to map a regular Long Text field (or something similar)...
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It’s recommended that engineering only logs time against Epics and their child tasks. Please provide further details if possible.
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We have Jira Service Management synced with our Azure (or Entra) Active Directory to allow users to authenticate with their MFA methods but one of our users does not have the ability to sign in with ...
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Given his role, one of our project members has specific permission to move certain issues to a unique status. However, he only seems to have access to these statuses on the app on his phone. If he lo...
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How to create a filter listing issues created my specific month. not by date range like Jan- 50 Feb 45 March 48
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Hello community, I need your help :) Current situation: - 2 separate help centers (B2B / B2C). - Help center B2B has Restricted projects (Channel access = Restricted) and B2B customers ar...
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Hello :) I'm not sure if the description captures exactly what I need to do, but I'll try to describe it somehow neatly. I've created custom cascade (dropdown) field with Buil...
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I am currently setting up our jira portal, now I want to add the field affected services in the request types, adding it works but the field is then not visible to customers, how can I adjust this be...
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Dears, I really like the recently introduced possibility to restrict request types from users or give only access to specific users. Mainly nice, but when you have customers that are si...
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Hello, We work in an international context in around sixty countries and are currently studying the JSM Data Centre solution with a view to implementing it for all our employees, but in thei...
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I am looking for a way to send notifications from Jira Service Management (JSM) to Slack without using Webhooks, as I’ve heard Webhooks might be deprecated in the future. Are there any recomm...
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Hi, I want to use Jira Service Management Cloud as a ticket portal for external customers, while Jira Software Cloud is used for internal ticket management. The aim is for customers to submit req...
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Hello community, I have a form with an Asset field. I cannot select more than a "value". Is this the expected behaviour or may I modify something to have multiple choices available? Thank...
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Hi All, can we add custom fields to the customer view of requests as show in the attached screenshot. for Eg we have fields : Type ,reference ,summery,status,service project,req...
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Atlassian Community Events
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| 25 | |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |