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Jira Service Management
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I'm trying to create an access level in the service queues, where certain users can only see priority group A and others priority group B, and whoever is an ADM can see everything, I couldn't find a ...
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I know my post is flagged as Cloud, but this concerns Data Center, and I can't change that flag. I'm working with a JSD 5.4.11 Data Center environment that has Asset Schemas defined. For...
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Hola comunidad!! Estoy trabajando con el correo entrante y el manejador de correo, por el momento estoy logrando crear un incidencia a partir del correo electrónico. Los campos de Summary y d...
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Are there not api calls for Jira Asset Management? Documentation? Everything I have found shows deprecated or I'm getting 'Oops, dead endpoint'. I can get to Jira Service Manag...
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Where is the best place to ask questions about Asset Management?
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Hi, I have a timed automation in which on a specific date, a parent issue is created, then sub-tasks are created under it. It works great. However, I'm also hoping to attach forms to a fe...
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Hello, I want the information of whoever triggered the change from In Progress L2 status to Resolved status to be written in the "Resolver" custom field. Assign person is different. I want...
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...305-9e85-9be50022cc02" }, "internal": false, "submitted": true, "lock": f...
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Hello. I would like to know if it is possible to send a form answered by a client of a company-managed project to a team-managed project? Ideally, by automation. Because I would like a request made...
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We know that if you add a user as a requested participant in JSM, that they get access to comments at the point of access - and nothing prior. We would like for these people to see prior comments and...
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Hi All, Like cascading field type is it possible to populate using 2 same field type the 2nd field (child) should populate fields depending on the first field value(parent). Regards, Yeswanth
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Hello, When there is a transition from In Progress status to In Progress L2 status, a selectable L2 Team appears. Infra Support and Application Support I created a screen and created L2 Team with ...
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I have a bug that was resolved by Development on September 12, 2024, and verified and closed by the QA on September 15, 2024. Is there a JIRA query that I could use to capture all defects that were c...
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Hello There, I stumbled upon one of the scenario, where in i had to use nested branches within an automation and that is not possible. Another one was I am already under the branch but t...
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Hello, I want to automatically assign tickets to an agent based on the portal group where the issue was created. I took a look at the possible automation rules, but I could not find an option to assi...
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In the Data Manager Clients for Assets Documentation to load the Client on Windows it tells you to access the Windows Terminal. This is an app from the windows store. But is it truly needed to r...
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Hello Atlassian Community, I'm configuring Jira Service Management and looking for a way to automatically grant customers access to the portal based on their email domain, but without the need to us...
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Here is the use case. On our portal we want have a custom field that will show the products they have purchased and not all of the products we offer. I have figured out how to do the first part. The ...
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Dear community, I had a very close look at this: atlassianlabs / automatic-cloud-backup — Bitbucket I have created my own script, that successfully triggers the Confluence Backup Manager and t...
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Trying to implement an automated workflow where 15-20 employees need to submit a form response monthly. Obviously creating 15-20 automations is far from ideal, so I am wondering if there is any way f...
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Is there a way to pull out the string value of that JIRA field? Right now, it's coming over in automation {"rows":[["12345","12345-BUILDING1"]],"ts":1728065614679,"rowNo":1}. I just want to strip out...
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Merhabalar; Jira ürününü kullanıyorduk.Açılmış projelerimiz vardı.Daha sonra bunu Jira servis management olarak görmeye başladım. Bunu nasıl düzeltebilirim? Neden böyle bir değişim oldu? saygılar...
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Hello, I would like to run a powershell Script through an Automation using the Jira Edge Connector. Triggering the Script works fine, but I can't figure out a way to access the Payloads from...
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Entitlements are set in against the organisation but the field is only visible in one support ticket. I assumed this template change would be visible for all tickets raised by the same organisa...
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I have created a number of entitlements for a specific customer at Project level, which are multiple applications. I would expect to see a drop down menu displaying all entitlements entered. Th...
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| August 6, 2025 1:26 AM PDT | ||
| August 5, 2025 9:59 AM PDT |