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Jira Service Management
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Trying to setup mail account for recieving notifications in JIRA Service Desk automatically and get the following message when trying to configure POP/Secure POP/IMAP/Secure IMAP: Unfortunately JIRA...
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Dear All, I just try to set up a new Service Desk project. We set it up in our JIRA so good, and it works well. But we cannot set it up in Service Desk, due the following error: When I try to add a...
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How can we create a mechanism for tracking licensing using a similar mechanism how JIRA does? Are there any plugins or code changes that are required - any pointers on approach will help.
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...nly seems to accept the body and whether post is public. as parameters. Am I right in assuming that the only way to do this would be to send the API request from the customer user? instead of the g...
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Hello, is there a way to add all new customers from the active directory to an organisation? Thanks in advance! Jens
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Our company is running JIRA server 7.X with JIRA Service Desk as an add on. The version of JIRA Service Desk we are running includes the ability to create and add Organizations to help share re...
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Can we provide only Service desk Agent access without Jira-user Access in particular project in JSD?
Hi Team. User wants to work on his queues in "xyz" Project in Jira service desk. Can we provide only Service desk agent access? or We need to provide both jira-user access and Service desk agent Ac...
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Hi I would like to set up an SLA that resets the clock once action is performed Our users need to be updated every 4/8 hrs based on priority of the incident. I need rule for example that once first...
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Currently with the JIRA Service desk, - I have three issue types, and I would like to set the SLA on just one issue type, so the remaining two do not have a SLA against them - does anyone know if thi...
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Hi, We have an issue when adding images (screenshots) into our comments and / or getting them vial Email from our users. After several comments it looks like that jira is mixing them up w...
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Hi one of our customers could see request types in JSD just week ago. In the meantime we've been doing more custom requests types configuration and he no longer see all requests types he could...
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Hello. Why notifications come to the mail then with normal application statuses, then the code "$ {request.status}" comes in instead of the status.
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Hello How can I restrict user not to create issue in particular issue type after a particular time of the day
585 views 2 0 Deleted user June 18, 2017 -
Hello, how to get access to ServiceDesk project cofiguration using api? I find class and method to do that com.atlassian.servicedesk.internal.feature.servicedesk.ServiceDesk; accessConfig...
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Our customer is using the service desk to initiate project related requests. We break the requests down by having the parent request and then assigning sub tasks to it. How can I allow cu...
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Hello, currently the mail text is NOT very business like as it says: Hallo, Firstname Surname has invited you to the portal IT Service Desk! Visit the Portal to create a request and ask for help....
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...owever, we do have some customers that do not have a presence in the org, and because of that, we are also allowing people to sign up for an account (publicly). We'd like to offer some directions on the l...
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Hello, We use JIRA v7.2.7 and our customers use JIRA Service Desk (3.2.7). When I create a JIRA issue, I can format a text in Description, but my customer cannot see it. He sees only one big text s...
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Hello, we are having following Versions of SD and Jira Software. JIRA Service Desk 3.3.2 & JIRA Software 7.3.2. We also want to have the same versions in Test System. We have up...
1,320 views 14 0 Deleted user June 16, 2017 -
Dear Community, When I am adding users to a certain client portal, I usually go to "Customers" and then simply add the e-mail addresses. I learned this is automatically crating a Portal Only a...
1,622 views 2 0 Deleted user June 16, 2017 -
In JSD 3.4.1 on Jira 7.3.4, I have a servicedesk project to manage changes (change management). I've got a transition that fires a custom event to send a notification about the change to partie...
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Hi! I have more than 400 customers on my Jira Service Desk. Sometime, I use Send Mail function to send an emailing. Of course, I can't send 400 mails in one shot: JSD crash, and even if not, I thin...
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Export Users is not no longer available at the top-right from the User Management (Jira Service Desk Cloud) Is it a bug or was this option moved to another place?
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When I Respond to Customer and share the comment, the status transitions to Waiting for Customer and then automatically back to Waiting for Support. If I Respond to Customer and make an internal comm...
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Hey everyone, We just implemented Service Desk and have run into an issue. We primarily have tickets generated via the Email channel. So, if an application is down, we tend to get a lot of emails le...
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| August 6, 2025 1:26 AM PDT |