Customers not receiving outgoing service desk notifications

[Laurel Moczydlowski]

As of yesterday at noon est, all outgoing customer notifications stopped sending. This coincided with an update made to our Service Desk license, which I'm inclined to think is just a coincidence.  I've checked all the settings and everything is enabled to allow notifications, and the outgoing email is also working.  

Has anyone else experienced something like this? And is there a remedy or steps I can take?

[Danyal Iqbal · Accepted solution]

Do you see any exceptions in the logs?

[Laurel Moczydlowski]

Which logs the email request logs?

[Danyal Iqbal]

connectivity logs>processing logs

[Alexandra Smith]

Thanks, that's really helpful.

The logs for all of our SD emails say they were disabled and then enabled right afterwards at the same time that the new license was added. A minute later it simply has an event with the status of Success without any description.