Do Required fields in service desk ticket cause fields to be required in web tickets

[Sara Nicholson]

If I require my Support Desk Agents to enter Relative Priority points to a ticket does that make our Dev team web and mobile tickets require Relative Priority Points also? 

[Marcelo Mella]

For Servicedesk you can set a field as required in two places:

1. In the Custom Field Configuration for the Custom Field Scheme
2. In the fields of the "Request Types" of the Project

If you go for option 1, every ticket in the project will have that field as required. On the other hand, if you go for option 2, the field will be require only in the form you set it as required.

Note: If the scheme is share with other projects, it will affect them too.

[Sara Nicholson]

Great! Thank you for your prompt reply. I believe the scheme is only used by our project but I will double check. Thank you for your help!