Jira canned responses do not appear in Jira Service Desk 3.11.0

I was trying out Jira Service Desk 3.11.0 and I cannot see the canned responses. Is it a bug of this version? Is it happening to someone else?

1 answer

2 votes

Here is a link to a possible solution. Let me know if you have any luck!

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Hi @Brittany Wispell Sorry it did not work for me! I tried the changing from text to Visual, and dissabling Scriptrunner with no luck.

Regards!

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@laralg follow this steps:

If you have global admin account could you please do the following:

Go to the URL in your browser and enter the following address:
<hostname>/secure/admin/SiteDarkFeatures!Default.jspa
e.g. http://jira.examplecompany.com/secure/admin/SiteDarkFeatures!Default.jspa
Within Site Wide Dark Features check if sd.canned.responses.enabled is listed.

If you can't find the suggested parameter just add it.

Cheers

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All of them are enbled @Charly [DEISER]

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