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Service Desk - Add new event to Service desk automation?

Denise Hipson
Denise Hipson
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February 28, 2018

I would like to send an automated message when   I   update an Incident priority to High or Critical.

Is this possible?

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Jack Brickey
Jack Brickey
Community Champion
February 28, 2018

@Denise Hipson, you can have a look at this similar thread. I was thinking JSD built in automation might do it but a quick look proved otherwise. I'm sure there are addons that could assist with this for sure and would recommend a bit of search in the Marketplace.

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Denise Hipson
Denise Hipson
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March 6, 2018

Thank you @Jack Brickey I will take a look

 

Regards

 

Denise

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