Jira Service Management

In JIRA Service Desk queues or list of search results, is it possible to inline edit values?

• jira-service-desk

I've seen topics explaining how to export a list of issues to excel, for example here: https://confluence.atlassian.com/jira064/exporting-search-results-to-microsoft-excel-720416693.html. However, i...

• export
• jira-service-desk
• ms-excel

I would like to archive a queue in JIRA within JIRA without deleting it. Is this possible?

• jira-service-desk

JIRA — Internal Server Error Error reference: 8256aee2-6d69-443a-aac7-b3ae565e139b Unable to render full error details at this time. Please consult the error logs for more information.   Can...

• jira-service-desk

We are in process of using a portal for ticket login. we want to restrict access portal based on  our domain. customers able to sign up only on specific domain only. Please let us know how to f...

• jira-service-desk

Dear all. Currently our customer's overview does not show all the information/fields/filters we would like to provide. E.g. priority, last update, etc... Is there a possibility to do this sett...

• jira-service-desk

Hello, I need to add organizations field while creating a ticket in Create issue screen. Is it possible to do this?   Also, I was wondering if it is possible to get Organizations field popul...

• issue
• jira-service-desk
• screen

Hello,   I set up a jira service desk project with an email channel. We received most of email but some of them never arrive in the software.   Do you know how to get log to understand ...

• email
• jira-service-desk

Hi there,   we have installed a JIRA Servicedesk (3 agents) into our DMZ. Additionally we have our company JIRA in our internal network (25 users). When a customer raises an issue using the S...

• integration
• jira-service-desk
• sync

Can not see the people in the Project Setting --> People. page is blank and can not add or remove. log on account is Jira- Administrator

• jira-service-desk

Hi everyone. My company supports small businesses with their IT environments. Right now we offer support through phone and email, we have not used the portal feature yet for various reasons. Today ...

• account
• jira-service-desk
• portal
• request

Dear Team, We use GLPI assset management for long time, now we try to use Jira Service Desk (cloud edition) in customer support. How can we integrate theses apps ? 

• asset-management
• jira-service-desk

Evening all - not too sure if this is even possible but figured I'd ask. We have an approval process in place for a certain request in our JSD portal. When this request is made it goes off through it...

• jira-service-desk

This code was working and now it returns a 401 error (System.Net.HttpStatusCode.Unauthorized). However, if I log into Jira and then open a new tab I can paste in the api call and poof, instant json ...

• api
• jira-service-desk

I have an Oracle database with the following Characterset, will that be an issue installing Jira Service Desk? NLS_NCHAR_CHARACTERSET AL16UTF16 NCHAR Character set NLS_CHARACTERSET WE8MSWIN1252 ...

• jira-service-desk

I am a global admin and service desk team member, but for some reason when adding msyelf to a ticket for approval, I get an (unable to find user) response. I can add everyone else in the organiz...

• jira-service-desk
• atlassian-support

The issue for some of our tickets may impact multiple customers with different SLAs. Is it possible to assign and track more than one SLA per JIRA ticket? 

• jira-service-desk

Hey there, how do i add a simple variable for a current user into the activity stream? Is there a list of variables that work with filters somewhere?   In sharepoint, i would use something sim...

• filter
• jira-service-desk

Man i dont know what the heck my problem is with jira, but i keep having issues that are really stupid. Case and point, i have tried to reinstall jira helpdesk to fix another issue and after the upgr...

• jira-service-desk

i'm trying to add particular customer group( user group) as receivers for Request created   rule. but i cannot see the groups i created .       how can i Do that&nb...

• jira-service-desk

im trying to add particular customer group( user group) as receivers for Request created   rule. how can i Do that 

• jira-service-desk

We have a self-hosted version of Jira, which this morning wouldn't load. The webpage just sat there with a blue spinning wheel. We've had a look on our server and TomCat is maxing out our CPU. &nbsp...

• jira-service-desk

Dear All,   Currently we have 3 support desk projects. We would like create 1 support desk project to replace these 3. We definitely want to import all the current tickets into this new proje...

• jira-service-desk

I have changed the default configuration from 50 to 200 in the user preferences, however a JIRA Service Desk queue will still only show 50 issues per page.   Is there a configuration to change...

• jira-service-desk

Hey my instance was working, then last month i upgraded it. After solving a bunch of problems with that, apparently "jira service desk" is no longer installed? Lets start with what log is the me...

• jira-service-desk