Jira Service Management

as it is shown in the picture below the form will be submitted via portal by student to the admin, and after confirmation , i want admin to be able to send the ticket to library, accommodation and im...

• jira-service-desk
• parallel
• status
• transition
• workflow

Hi there, is there a possibility to mark tickets in the agent portal (not viewable by customers) as favourite or to activate some other sort of flag on them? We would like to mark tickets that meet...

• favourite
• flag
• issue
• jira-service-desk

Hi, I currently want to maximize our agent count for small teams (3). However, I noticed that the administrator account I used to register our group is counted against agents. I really don't plan to...

• evaluator-resources
• jira-service-desk

Does anyone know of a plug-in that will allow importing of data from an external SQL database?

• jira-service-desk

Hi,   We are using JSD for ticketing and customer are logging tickets for builds and I want to filter out all the tickets raised by the customers in jira service desk using request-type field ...

• jira-service-desk

SLA Breached Reports show there 2 issue is Breache but while we click on that 2 Issue.  It will show more that 2 Breached issue.

• jira-service-desk

I have customers that were created automatically by mail channel. All automatically created ones are within the root and not within their organisation (which is so far clear why ;-). Now I want to ...

• customer
• jira-service-desk

Hi,  We allow anyone to submit incidents by access the URL. However, we would like to customize the portal ID for public URL to use certain name rather than a running number (eg: https://x...

• jira-service-desk

We had this issue on 3.11.0 and have just upgraded to 3.11.1. Still the same issue. Issue URLs can be accessed from the dashboard. But not from within the "Assigned to me" queue. You can right click ...

• jira-service-desk

Hola, necesito poner una solicitud de servicio, en la cual, tenga 3 o mas campos personalizados tipo cascada, y que al seleccionar cierta opción en el primer campo, en los otros se muestren las opcio...

• jira-service-desk
• jira-service-desk-cloud

How do we change the site admin?

• jira-service-desk

Hi everyone !   The evaluation license is expire in jira service desk and after that i try to update it, but the option of "versions and licenses" no longer appears, when I click about the ad ...

• jira-service-desk

At my old company I was able to assign a group as a component lead, and then use that group as the default assignee.  Same thing with a project.  By doing this, I was able to have a group o...

• component
• group
• jira-service-desk

I am using JIRA Insight to manage our assest. I am able to assign a single asset to one perosn, but is there a way to assign bulk assets to one person?   Example:  I would like to assign ...

• asset-management
• jira-service-desk

I can see the queues tab in my service desk jira  

• jira-service-desk

I'm having trouble associating a custom screen I've created with a field configuration screen.  Wondering if I could get some help.

• jira-service-desk

Hi, Does anyone know of a plug-in that can assign a set amount of time to a user when the user transitions into a status and out of the same status?  

• jira-cloud
• jira-service-desk

We use Jira Service Desk to route various forms, some of which require approval. When someone clicks the ‘approve’ or ‘decline’ button from the customer portal, what field/property is updated in the ...

• jira-service-desk

Hi   In my case I have 500 possible users who just fill out their task and follow their progress. I do not know how I can create a page so these users can access without needing a Jira user, ...

• jira-service-desk

We are planning to build out an Application Access Request issuetype into Jira Service Desk and wanted to gain input from the community on best practice. Right now we use a totally separate tool and...

• jira-service-desk
• jira

In Service desk - When I make my first response to the customer, it transitions to "Waiting for Customer Response".  How o I set it up so that when the customer responds, it transitions it back ...

• jira-service-desk
• transition
• trigger
• workflow

Dears, we have setup a service desk: solve.company.com . An enduser will see the portal An agent will be redirected to the agent view now the customer is groing and they are also using JIRA Sof...

• jira-service-desk

Technical details Log's referral number: 5bee2abd-2a8b-467f-a314-94780efe52b8 Cause Referer URL: Unknown java.lang.RuntimeException: javax.servlet.ServletException: Servlet execution threw an exc...

• jira-service-desk

Hi, Can someone explain why JIRA shows issues with a created before 19th March in this view? The week I selected is: starting starting 19Mar209 But the list show 3 issues there have...

• jira-service-desk

Dear all, we are evaluating Jira Service Desk for our team that provides support for 30 different customer organizations. We are planning to setup only one project in Jira that will have issues from...

• jira-service-desk