Allowing customers to see issues raised by others in their organisation

[Kat Warner]

My Google-fu is letting me down this week.

I want 3 customers to be able to see any and all tickets raised by each other in their JSD portal.

I have created an Organisation and added them to it but they are unable to see issues raised by each other (existing open tickets and past tickets - nothing new has been logged since this change has been made) even when they go to "All Requests".

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

Have you also shared the ticket with the organization?

https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html

[Kat Warner]

Awesome - that page covers the step I was missing.

Thanks @Jobin Kuruvilla [Adaptavist]

[Jobin Kuruvilla [Adaptavist]]

Glad it helped. Thanks Google :)