Community
Products
Jira Service Management
Questions
Is it possible to get a refund for incorrect billing?

Is it possible to get a refund for incorrect billing?

Greetings,

Our team has 3 agent users ($10/month) , but 2 of our customers created accounts with access to service desk and confluence (their application access is revoked since) without knowing and on 12th of May our jira instance was billed for $100 (5 agents), is it possible to get a refund?

1 answer

3 votes

You might want to contact Atlassian support for this one. Try https://www.atlassian.com/company/contact/purchasing-licensing

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Yes, thank you!.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Interesting, I am having similar issue with service desk billing.

I removed agent users from service desk, but got billed for 3 extra ones per month.

contacted support, but waiting for resolution.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@vibhu bhanclick on the link in Jobin Kuruvilla's comment and explain your situation to Atlassian support, they have dedicated agents for this kind of support, I got a refund within a 1-2 days.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Product Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Get product advice from experts

Join a community group

Advance your career with learning paths

Earn badges and rewards

Connect and share ideas at events

Is it possible to get a refund for incorrect billing?

1 answer

Suggest an answer

Was this helpful?

Thanks!

TAGS

Atlassian Community Events