Customer Portal - action button not displaying

[sunita yadav]

In change workflow, we have one status "Customer approval required" . This status should show action buttons (Approved or Declined) to customer only. But it's not happening. 

Also i need to understand, if i want to test customer support for the workflow what is the way to do it?

[Ting]

To get the action button shows on the portal, make sure you have set up the workflow as per https://confluence.atlassian.com/servicedeskcloud/setting-up-approvals-816880004.html

In order to test the workflow, you can create a dummy project and associate the project with the workflow. This is to make sure the test tickets is not messing up the production project.