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How do I search for a specific Support ticket?

Dawn Cooper
Contributor
February 13, 2018

A colleague submitted a support ticket and I need to know how to locate it. He tells me he added me to it but I didn't get and email notification with a link to access it.

1 answer

0 votes
Jack Brickey
Community Champion
February 13, 2018

JQL is your friend... try the following in the advanced search

project = xxx and creator = user

substituted the project and user or leave the project off altogether.

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