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Moving an Incident from one workflow to another at a specific status

Moving an Incident from one workflow to another at a specific status

I have a 'Security' status in my workflow, which I want any Incidents that reach here, to enter a different workflow called Security, so that it can be treated with differently.

I have created a new issue type called security and associated it with the Incident Management workflow. How can I now create a specific security workflow from this point?

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Hi @Adrian Rawlins. You could do one of the following:

manually have agents move the issue to the new issue type that has the different WF.
incorporate the different WF considerations into the existent WF
use an addon, e.g. scriptrunner or power scripts to automate moving the issue to the new issue type

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Thank you, I think I will probably go with option two

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@Adrian Rawlins, if you have further questions about this let me know. If you find the answer meets your needs please consider accepting by clicking the checkmark.

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Moving an Incident from one workflow to another at a specific status

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