Moving an Incident from one workflow to another at a specific status

[Adrian Rawlins]

I have a 'Security' status in my workflow, which I want any Incidents that reach here, to enter a different workflow called Security, so that it can be treated with differently.

I have created a new issue type called security and associated it with the Incident Management workflow. How can I now create a specific security workflow from this point?

[Jack Brickey]

Hi @Adrian Rawlins. You could do one of the following:

• manually have agents move the issue to the new issue type that has the different WF.
• incorporate the different WF considerations into the existent WF
• use an addon, e.g. scriptrunner or power scripts to automate moving the issue to the new issue type

[Adrian Rawlins]

Thank you, I think I will probably go with option two

[Jack Brickey]

@Adrian Rawlins, if you have further questions about this let me know. If you find the answer meets your needs please consider accepting by clicking the checkmark.