Jira Service Management

Hello everyone, We are currently using Service Desk for bug reports and depending on the priority, we have configured SLAs: Urgent = 15 min to First Response High = 1 hour to First Response The...

• jira-service-desk

This is the first installation. After trying to create the first project, the following error occurs: "can not create the project because of an unknown error. Try to refresh the page and try to cre...

• jira-service-desk

Hey guys, is there a way to view the issue type in the service portal? I mean not only the icon and description, but the actual issue type (change, request, incident, etc.) If I am a customer, I wou...

• customer-portal
• issue-type
• jira-service-desk

We receive Service Desk requests from both the portal and email.  Is there any way to report on the amount coming from each channel?  I don't see channel as a metric to report on yet it&nbs...

• jira-service-desk

Hi! Can I modify Atlassian Service Desk from queue structure to table structure? Id like to have a small helpdesk with kanban style table structure.  Example with 4 colums New ticket, On progres...

• jira-service-desk

Hello Support. I made a mistake and entered another Server Id when I was installing my new license. How can I change this ServerId to another and re-build license key? Please, help me!

• jira-service-desk

Hello, We migrated to a new server (previously hosted on Kubernetes), using the guide at https://confluence.atlassian.com/adminjiraserver073/migrating-jira-applications-to-another-server-861253...

• jira-service-desk

Is there a way to auto-assign a Country(Custom field) to email requests we get, based on their email address (de , co.uk , .com etc)

• jira-service-desk
• atlassian-marketplace
• email
• request

I have build a dashboard for each employee (4 in total), whereby it essentially details their KPIs. I was hoping to send send each separate dashboard to each employee respectively on a fortnigh...

• cloud
• jira-service-desk

Im struggling to build a situation, which the form submitted by student will be passed to departments as it is shown in the workflow, and it will go to YOUR APPLICATION IS IN PROGRESS status. in this...

• automation
• field
• jira-service-desk
• post-function
• trigger

I nee see in the issue how many time the issue was in each assignee user group. How can I do it ?

• assign
• jira-service-desk
• sla

Hello everyone,  I have a workflow transition triggered by an automation that changes status from Received to In Progress on a public comment. Manually triggering the transition properly p...

• jira-service-desk

Hello -  I have been using JIRA Core for some time, and I am a new JIRA Service Desk user. I have begun to create a basic IT project in which customers send an email, an Issue gets created, etc...

• email
• jira-service-desk

What are the licensing implications for Adding Service Request Issue Type to a non-service desk project? Will it fall under  Perpetual Jira Service Desk use and agents  

• jira-service-desk
• jira-software

Hello, I am running Jira Service Desk 3.11 on Jira Software 7.8.1 and want to create a new Jira Service Desk Automation rule. I want to do exactly this: https://confluence.atlassian.com/servicedesk...

• jira-service-desk

ERROR: 2018-03-22 14:04:46,649 http-nio-8080-exec-25 ERROR bkoenders 844x1937529x2 1ld48gy 127.0.0.1 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handl...

• jira-service-desk

Example: A customer raises a request. The agent handeling the request has to ask something to a third party. How can the agent do this and still stay in Service Desk, without switching to a mail pro...

• email
• jira-service-desk
• notification

Hi, everyone! I'd like to ask how you manage to use JSD as internal service desk? Is it possible to set it as service management / change management process automaton software? I faced few major pro...

• jira-service-desk
• jira

If you share a comment with customer - JIRA sends a notification mail to all participants. That fine and exactly what we need. It also shows the participants in this notification by using the variabl...

• jira-service-desk

Hi, Jira service desk users are unable to login into the service desk customer portal.   Error Message shows as " You do not have a permission to log in. If you think this is incorrect, pleas...

• jira-service-desk

Hello Is it possible to have Project Names in other languages (such as German)

• jira-service-desk
• language
• translate

Hi,   we are trying to use Jira Service Desk in our company. When we tested the automation it did not work in the case of the keyword being sandwiched between other words (like word keyword wo...

• automation
• jira-service-desk

Goal: To have a dashboard that tracks the KPIs of 4/20 staff members.   I have created a project which has more than 20 staff members using it. I am trying to create an individual Av...

• age
• chart
• dashboard
• jira-service-desk

An Account Manager commented on a Service Desk ticket and clicked Internal. The Internal label shows next to the comment, however when the Account Manager looked at her email notification the custome...

• comment
• internal
• jira-service-desk

Hi all, We are nearing a launch date for Jira Service Desk.  One concern right now is user account creation.  I am trying to make some sense out of how this will work, practically.  R...

• jira-service-desk