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Jira Service Management
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Hello! I'd like to send an automated email to users once an issue is created notifying them of the current total open issue count for our Service Desk in addition to the average response tim...
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Hi, Please assist in upgrading from JSD 3.0.11 to current version. Other products installed: JIRA Software 7.0.11 JIRA Core 7.0.2 Thanks so much.
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We have recently started using jira (software, service desk, confluence and stride) and need help setting up and tracking our clients monthly budget. Clients pay us a set amount to support their onli...
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Hi I would like to know how could I create an automation rule in Jira Service Desk using some specific dates to set the ticket priority. I.e. If current day => 25 and current day < 5 then set ...
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Sometimes we have an issue come in and more than one agent will pick it up at roughly the same time and start writing up a response without seeing the other agent has already grabbed it. Is there a w...
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I am trying to get a request to transition from "waiting for approval" to "waiting for support" or "declined" when a comment contains the words approve or decline. I have configured a rule that...
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We're in the process of standing up our Service Desk (Server ver3.14) and running into a problem with ticket generation when users email for support requests. Expectation: Users email our Support t...
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Hi, I have created one support section in my project where a user can ask questions. I want to add such feature in which request is directly forward to manager thought email(automatic ema...
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How can i copy an existing request type and change the visible field Display name and at the same time this name will not be changed in another group in the portal with that same request type. So i n...
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Can anyone please suggest database space for Mid-scale JIRA service desk (1,000 issues/month (60,000 issues for 5 years))? Thanks in advance.
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I have read many document and forums on this and can not seem to get one to stick. We have an agent that works on back office only requests and we have an issue Type for our customers call Back Offic...
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We use the Jira Service Desk (Cloud) and we want to make it so when an issue closes no one can comment on that ticket either from the customer portal or through email.
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By default when I try to create a request in Jira Service Desk, it is shared to my organization. It is possible to set not to share (private) by default?
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How can I customize the widget? We need to capture some information from our users before they send a request.
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After successfully creating of an Issue in Service Desk i got a confirmation (Issue LISD-504 - test issue has been successfully created.) by trying to open the Is...
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Hi, I have two problems, I think it the same resolutions. I can't make any reindex, it just say a problem is occured. in another way, I can't create an issue, the applications says that not all of ...
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Any idea why (as of yesteday) I can no longer see the contents of my Jira sprint boards or backlog? The display pane is completely blank: I'm using Firefox 61.0.2 MacOS. No i...
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I added components to my project and according to the tutorial I should see a component field in the issues to tag them, but I'm not able to see it. Is there anything additional that I shoul...
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In my response to customer requests, I would like to have my "Signature" auto populate. This ability exists in other Service Desk systems, but I have not found the setting in Jira Service Desk....
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Hi, Could we filter the subtasks which is not done under the epics? I have tried to use below: 1. Below extension is trying to find the subtask which is still in the status of "created". is...
626 views 3 1 Deleted user August 16, 2018 -
Hi, We've had an issue recently with certain emails to our support channel not being converted into support tickets within the JIRA Support Desk. Emails sent by said customer are being received...
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My JSD work with "Only Invited User can join". As I need to add many users I want to connect with GSuite (I'm a GSuite administrator). But I need them to be added as users, and not as agents. Is th...
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We have a project that has a workflow where in a list of users can approve the ticket in parallel. These users/approvers receive an email notification. Whenever they try to click the link ("View Requ...
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When the customer uses the tab key to move through the fields on the request form in the portal it jumps around the screen. Can we customise the order of fields that the tab key will go to?
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Both my Internal Directory user (admin) and my AD user (username) are in these groups: jira-administrators jira-servicedesk-users When I login as username I don't get the same options as admin.&...
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